Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
OS
Olimpia Splendid USA
HVAC Tech Support Specialist
Career Insights for Technical Support Engineer / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Texas data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,490 / year median in Texas
+4% projected growth
Job Description
HVAC Tech Support Specialist Olimpia Splendid USA Lewisville, TX Job Details Full-time From $70,000 a year 2 hours ago Benefits 401(k) 3% Match Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Email customer support Technical documentation Continuous improvement Email support EPA Certification Full Job Description Job Summary Olimpia Splendid USA is seeking a skilled and customer-focused Technical Support Specialist to provide assistance for our HVAC product line, including the Maestro Series and Dolceclima. The ideal candidate will troubleshoot technical issues, support installers and end-users, and ensure high-quality service aligned with our "Made in Italy" innovation and design standards. Responsibilities Provide technical support for Olimpia Splendid HVAC products Assist installers and end-users via phone, email, and video and occasionally on project sites (30%) Troubleshoot issues and escalate complex cases to engineering Maintain service logs and update documentation Support product training sessions and webinars Support spare parts inventory (reordering, analysis of needs, etc. ) Support assessment and repair of customer returned products. Support in continuous improvement of the service level. Requirements 3+ years in HVAC tech support or field service Strong knowledge of ductless and inverter HVAC systems Excellent communication skills EPA certification preferred Benefits Competitive salary Health insurance 100% paid Paid time off 401K matching Opportunities to collaborate with Italian HQ Apply via: .