Job Description

• Serve as the Tier III escalation point for complex infrastructure, security, systems, and operational issues across the enterprise
• Troubleshoot and resolve critical incidents affecting enterprise systems, connectivity, and end users
• Act as the technical SME across IT operations, networking, security, cloud, and endpoint management
• Support service desk and operations teams while partnering with leadership on major technical issues and initiatives
• Drive operational excellence through documentation, process improvement, and automation opportunities We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 5+ years of experience in IT Operations, Service Operations, or Infrastructure Support
• Proven experience as a Tier III support technician, serving as the escalation point for complex Tier I and Tier II incidents
• Strong background in Security Operations, including incident response, threat investigation, vulnerability management, and security troubleshooting
• Ability to troubleshoot and resolve complex enterprise-wide technical issues independently
• Strong hands-on expertise across:
• IT Operations & Service Operations
• Network Infrastructure, Connectivity & Systems Administration
• Security Operations (SecOps)
• Cloud and Hybrid Infrastructure
• Enterprise Monitoring, Incident Management, and Problem Management
• AWS Administration experience
• Experience participating in audits and compliance initiatives
• Manufacturing industry experience
• Experience leveraging AI and automation tools (Microsoft Copilot, ChatGPT, workflow automation tools) to improve operational efficiency
• Advanced documentation and diagramming skills (Visio, knowledge bases, SOP creation)