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IT Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Based on Texas data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,490 / year median in Texas
+4% projected growth
Job Description
IT Support Specialist Texas Southern District and Bankruptcy Court McAllen, TX Job Details $49,361 - $61,722 a year 1 hour ago Qualifications Desktop computer repair Microsoft Outlook Cisco Unified Communications Automation Hardware maintenance Mid-level Printer (troubleshooting support) User training (technical support) VoIP Email configuration (technical support) Productivity software support Computer hardware Desktop (troubleshooting support) Technical customer support for office equipment Developing new training programs Telephone systems Full Job Description Job Details for IT Support Specialist Court Name/Organization Texas Southern District and Bankruptcy Court Overview of the Position The U.S. District Court for the Southern District of Texas is one of the largest district courts among the country's 94 federal judicial districts. The district courts, combined with the appellate courts and the Supreme Court, make up the judicial branch of the federal government. The Southern District of Texas consists of the following seven divisional offices: Brownsville, Corpus Christi, Galveston, Houston, Laredo, McAllen and Victoria. We are seeking technically qualified and customer focused applicants to join our IT support team in our McAllen courthouse. Location McAllen, TX Opening and Closing Dates 08/25/2026 - Open Until Filled Appointment Type Permanent Classification Level/Grade CL 25 Salary $49,361 - $61,722 Announcement Number 26-75 Position Description This position provides specialized technical support and routine technical support services. At this level, the incumbent provides both Tier 1 and Tier 2 help desk support for computer hardware/software, Outlook email, printers/scanners/copiers, Cisco VOIP/Unity, a Fiber to the Desk network, Courtroom Technology, end user training, commercial and locally developed applications. The incumbent assists in defining and implementing automation training plans and serves as a central point of information and assistance for end users. This position performs routine to complex troubleshooting for hardware and software systems and may serve as a lead on a Tier 2 team. The federal Judiciary is an Equal Employment Opportunity employer.