Specialist

• IT Service Desk Celanese
• 3.7 Pasadena, TX Job Details $30.34
• $56.

55 an hour 1 day ago Qualifications Microsoft Windows Server Equipment service recordkeeping Desktop computer repair Computer operation Email customer support Phone communication Procedural guides IT asset management Incident report management Laptop (troubleshooting support) Presentations for conferences or internal meetings Incident management software Peripheral setup Hardware maintenance Research Mid-level Windows Incident Escalation Software installation Maintenance activity documentation Manufacturing facility experience Internal employee customer service Continuous improvement Productivity software support Computer hardware Desktop (troubleshooting support) HDI Certification Decision making Incident management operations support Network protocols Full Job Description Job Title IT Support Technician Location Clear Lake area Position Description A fortune 500 client is searching for an IT Support Technician to join their chemical plant in the Clear Lake area. The selected candidate will be working in a fast-paced environment, so they should be a go-getter who enjoys continuously learning and growing. This is a great opportunity to join a dynamic team with exciting initiatives! Roles Responsibilities Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures Escalates incidents to the appropriate IT operations resources in accordance with established procedure Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures Skills Proven experience in a technology support role Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers Excellent interpersonal skills especially communication and presentation skills Promotes and supports standardization and continuous improvement Ability to work independently and make decisions where necessary Familiarity with all components of Office 365 In-Tune, ServiceNow Platforms Experience/Exposure OT Environment Exposure / Manufacturing Plant

• Chemical Plant experience A+ Certification or equivalent highly preferred Experience supporting a manufacturing plant Familiarity with ITIL and HDI Incident Management Best Practices Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security Understanding of Network Standards, Protocols, and Security Policies BitLocker Encryption experience