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R
RestaurantDealers.com
IT Helpdesk Support Specialist Entry-Level
Career Insights for Help Desk Technician / Analyst
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Based on Texas data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$49,736 / year median in Texas
+4% projected growth
Job Description
IT Helpdesk Support Specialist Entry-Level RestaurantDealers.com
- 1.
- Basic Knowledge of computer software and hardware and a variety of internet applications, networks and operating systems.
- Troubleshooting abilities and attention to detail and learn our Hospitality Point of Sale Software.
- Diagnose and resolve basic technical issues related to operating systems, software applications, and network connectivity.
- Excellent customer service skills by effectively communicating technical solutions to users.
- Organizational and time-management skills
- Entry-level knowledge of Windows operating systems.
- Entry-level knowledge with computer networking concepts and troubleshooting.
- Familiarity with basic network configurations.
- Entry-level diagnostic & problem-solving skills and attention to detail.
- Ability to work independently as well as part of a team.
- Excellent communication skills, both written and verbal.
- Proven previous experience in IT support or a related field is a Plus Other Skills Bilingual What we offer : We believe Work-life balance is important.