Field IT Support Engineer Preeminent Technology (PMTT) is a trusted Managed IT Services Provider (MSP) serving small and medium-sized businesses throughout the Dallas-Fort Worth area. We act as our clients' outsourced IT department, providing reliable technology solutions, exceptional customer service, and proactive support. Due to continued growth, we are looking to add multiple Field IT Support Engineers to our team. This is an excellent opportunity for an energetic, customer-focused individual who enjoys solving technical challenges, working directly with clients, and being part of a collaborative team. 1-2 years previous professional IT experience is preferred. We are willing to train the right candidate who has a strong interest in technology, a willingness to learn, and a positive attitude. Position Summary As a Field IT Support Engineer, you will provide onsite and remote technical support to a variety of business clients. You will troubleshoot hardware, software, networking, and cloud-related issues while helping clients maintain secure and efficient IT environments. Our technicians also perform Cat 6 data cabling installations for our clients , including running, terminating, labeling, and testing network cables. Cabling experience is not required—we are willing to train the right candidate. The first 90 days of employment will serve as your probationary period , during which we will evaluate performance, reliability, technical development, customer service, and overall fit with the team. Key Responsibilities Install, configure, and maintain desktops, laptops, servers, printers, and other IT equipment. Deploy new hardware and software for clients. Troubleshoot hardware, operating systems, software, network connectivity, and peripheral issues. Provide remote and onsite technical support to end users. Create, modify, and manage user accounts in Active Directory and Microsoft 365. Support Microsoft Windows operating systems and Microsoft Office applications. Configure and troubleshoot VPN connections and remote access. Support VoIP phone systems. Install, terminate, label, test, and troubleshoot Cat 6 data cabling for client locations. Assist with network cabling projects and infrastructure installations. Document support procedures, client environments, cabling installations, and resolutions. Assist with IT projects, upgrades, migrations, and new technology deployments. Recommend and assist with purchasing IT equipment when needed. Provide professional and courteous onsite support while maintaining strong client relationships. Deliver outstanding customer service and represent Preeminent Technology professionally at all times. Qualifications IT education, training, certifications, or hands-on technical experience is preferred. Previous experience in IT Help Desk, Desktop Support, Managed Services, networking, or cabling is a plus. Strong interest in technology and willingness to learn new systems and skills.

Basic knowledge of:

Windows 10/11 macOS Active Directory Microsoft 365 / Exchange VPN technologies Microsoft Office applications Basic networking concepts, including TCP/IP, DNS, DHCP, switches, routers, and wireless networks Experience with VoIP phone systems is a plus. Cat 5e/Cat 6 cabling experience is a plus, but training will be provided . Excellent troubleshooting and problem-solving skills. Strong verbal and written communication skills. Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco are a plus. Requirements Professional appearance and demeanor. Excellent customer service skills and a positive attitude. Reliable, dependable, and willing to learn. Ability to work independently as well as part of a team. Valid driver's license, clean driving record. Reliable transportation to work. Company vehicle is provided. Willingness to travel throughout the Dallas-Fort Worth area to support client sites. Flexible schedule when needed. Must be at least 21 years of age . Ability to pass background, drug, and technical screening. Ability to lift, carry, and install moderately heavy IT equipment as required. Comfortable working in different client environments and performing both IT support and physical installation work. Why Join Preeminent Technology? At PMTT, we believe our people are our greatest asset. We are committed to providing exceptional IT services while fostering a positive, professional, and team-oriented work environment. Our clients choose us because of our integrity, responsiveness, and commitment to excellence. We hold ourselves to high standards and are dedicated to being one of the premier Managed IT Service Providers in the Dallas-Fort Worth area. This position provides an opportunity to learn, develop hands-on IT and networking skills, gain experience working directly with business clients, and grow within an established and expanding technology company. If you're passionate about technology, enjoy helping people, are willing to learn, and want to build a career in IT, networking, and technical services, we encourage you to apply today!

Job Type:

Full-time Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

Health insurance Paid time off

Work Location:

In person