Company Overview AML is a trusted manufacturer of high-performance, easy-to-use, and cost-effective barcode and data collection solutions. Since 1983, we have dedicated ourselves to delivering reliable products and exceptional customer support to enhance efficiency and productivity for mission-critical activities worldwide. We are seeking an experienced Senior Technical Support Engineer to provide advanced telephone support to our customers when deploying our mobile computers onto their Wi-Fi networks. This role requires deep technical knowledge of

IEEE 802.11

Wi‑Fi technologies and the ability to troubleshoot the entire wireless ecosystem—from client devices and access points to WLAN controllers, authentication services, and supporting network infrastructure. In addition, this position will provide internal IT support at our company headquarters. The ideal candidate combines strong diagnostic skills with patience, clear communication, and a genuine commitment to helping customers. You should be comfortable guiding both technical and non-technical users through complex troubleshooting while taking ownership of cases through resolution. Key Responsibilities Provide senior-level telephone and remote technical support for wireless networking products and environments. Provide internal IT support for up to 20 employees at our corporate HQ, requiring 10% or less of your time. Diagnose connectivity, performance, roaming, coverage, capacity, interference, authentication, and configuration issues and provide recommendations to optimize their environment for mobile handheld devices. Troubleshoot across the full Wi‑Fi connection path, including: Client devices, operating systems, drivers, and wireless adapters Access points, mesh systems, bridges, and repeaters WLAN controllers and cloud-managed wireless platforms Routers, switches, firewalls, VLANs, and network services Authentication and authorization systems, including RADIUS and 802.1X Assist customers with setting up and configuring AML devices per their specific requirements. Assist customers with an array of AML software utilities and systems used in support of our mobile computers. Collaborate with engineering, product management, quality assurance, and other support teams. Required Qualifications At least five years of technical support, network engineering, or network administration experience, with substantial responsibility for Wi‑Fi troubleshooting. Experience with Android mobile devices. Advanced knowledge of

IEEE 802.11

standards and wireless networking concepts. Familiarity with general IT administration — Windows Server, Active Directory, firewall and VPN configuration, and end-user support. Strong analytical skills and a disciplined, methodical approach to problem-solving. Excellent verbal communication, active listening, and customer service skills. Ability to document technical issues and resolutions clearly and accurately.

Position Details Employment type:

Full Time Location:

Onsite (Richland Hills, Texas) Work schedule: Monday thru Friday, 8:00 am to 5:00 pm Reports to: Company President Compensation & Benefits 10 paid holidays 12 days of Paid Time Off Health insurance (Aetna) Optional dental, vision, and life insurance Flexible Spending Account (FSA) 401(k) with 80% company match up to 5% of income AML is an equal opportunity employer. We welcome qualified applicants from all backgrounds and make employment decisions based on experience, skills, and business needs.

Pay:

$80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Vision insurance

Work Location:

In person