We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance for end users in San Angelo, TX. This is a Contract-to-Hire position which is ideal for someone who enjoys combining hands-on desktop support with service desk troubleshooting in a fast-paced environment. The role focuses on resolving technical issues, supporting hardware and software needs, and delivering dependable customer service across workplace technology.

Responsibilities:

• Provide front-line and desktop-level technical support by diagnosing user issues, fulfilling service requests, and restoring system functionality.
• Install, configure, and update computers, software applications, and peripheral equipment to meet operational needs.
• Handle hands-on troubleshooting for workstations and related devices, including maintenance tasks that help prevent recurring technical problems.
• Set up, distribute, and tailor end-user devices and accessories so employees can work effectively from day one.
• Partner with technical specialists and subject matter experts to address escalated tickets, major incidents, and more complex problem records.
• Use PowerShell to run, adjust, and improve scripts that streamline routine IT support activities and reduce manual effort.
• Maintain accurate support documentation and contribute to process knowledge that strengthens service desk effectiveness.
• Assist with backup-related tasks, system configuration, and other assigned technology support duties as needed.