Under general supervision, responsible for providing support for IT processes and enhancements that heavily support operations, research and education technology. Supports both faculty and staff in day-to-day operations and provides maintenance, planning and implementation of best processes. This position requires full-time on-site attendance - we will only consider candidates located in or around the Bexar County area.

Computer Skills:

Strong knowledge of Microsoft Office (Word, Excel, and Outlook) and both PC and MAC software, hardware, operating systems and network environments.

Language Skills:

Ability to read and follow complex instructions, and to analyze and diagnose computer problems. Ability to write routine reports and correspondence. Ability to speak and interact with all levels of computer users. Attention to

Detail:

The ability to maintain a professional demeanor, pay attention to details and set priorities in a fast-paced environment. Professionalism in delegating assignments and follow-up on project completion and accuracy. Experience in handling customer service calls and triage for problems is preferred. Experience working in a research environment.

EDUCATION

Bachelor's Degree degree with a concentration in Computer Science, Math or a related field is required. We will consider applicants with a high school diploma/GED if they can supplement their education with an additional four (4) years of experience.

PREFERRED

Experience with Canvas course development, course management, user enrollment, gradebook functionality, assignments, assessments, and LMS integrations. Completes several information technology related activities for assigned unit(s) including local area network management, website design and development, hardware and software installation and troubleshooting. Develops database applications using desktop database software programs. Develops queries and reports from desktop and institutional databases. Creates and maintains workflows; reviews workflows and makes improvements. Provides support to assigned customers; consults with customers on technology solutions to business processes; coordinates testing of new technologies. Serves as audio visual/computer service technician for seminars; maintains and trains users on wireless data projector system and teleconferencing equipment in departmental conference room. Performs all other duties as assigned.

PREFERRED

Provides technical support, administration, and ongoing maintenance for learning management systems (LMS), with particular emphasis on Canvas. Supports faculty and staff in the effective use of Canvas for course development, instructional delivery, assessment, communication, and other education technology needs.