Information Technology Specialist

Information Technology Specialist La Union del Pueblo Entero (LUPE) - 3.0 San Juan, TX Job Details Full-time $21 an hour 5 hours ago Benefits Mileage reimbursement Paid holidays Health insurance Dental insurance 401(k) Paid time off Parental leave Employee discount Paid sick time Qualifications Statistics Computer operation Spanish Google Workspace Report writing Bachelor's degree in information technology Bachelor's degree in graphic design Phone communication Customer service Computer literacy Writing skills Equipment installation IT service management Equipment troubleshooting English Mid-level Software installation Maintenance activity documentation Information security compliance Bachelor's degree Non-CDL Class C Computer hardware Geometry Staff training Hardware support Graphic Design Order placement IT services information & network security Network performance optimization IT Algebra 1 year Identity and access management (IAM) solutions Network infrastructure management Associate's degree Communication skills Debugging Time management Information Technology Full Job Description

INFORMATION TECHNOLOGY SPECIALIST JOB DESCRIPTION

Title :

Information Technology Specialist Current as of: May 2026

FLSA Status:

Non-exempt Entity:

L.U.P.E.

Department:

Administration Reports to : Director of Operations SUMMARY La Unión del Pueblo Entero, LUPE is a social justice, community-building, membership organization. The IT Technician will have a unique opportunity to join a skilled and innovative team within a rapidly growing, digital-driven organization at the forefront of immigration in the borderlands. The IT Specialist is responsible for setting up, managing, and troubleshooting LUPE's technology systems to maintain computer and software networks. The duties of the IT Specialist include responding to hardware problems, updating system software, and responding to IT questions from company employees and updating malware protection devices to prevent viruses or computer hacking. LUPE has a sister organization, LUPE Votes, a separate but related nonprofit organization that is exempt from federal income tax under section 501(c)(4) of the Internal Revenue Code. Although LUPE and LUPE Votes share a common goal of supporting immigrants and low-income people in Rio Grande Valley, and nationally, they are separate organizations with their own board of directors and a set of employees at the two organizations, including the person filling this position, share their time between the two organizations. This does not affect salary or benefits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following: Respond promptly to immediate IT issues, prioritizing urgent technical support requests from staff. Providing technical support across the company (this may be in person or over the phone) Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Install, configure, and update computer software, hardware, systems, networks, printers and scanners Develop, monitor and maintain systems and networks in ways that optimize performance and safety Ensure security and privacy of networks and computer systems Provide orientation and technical support to users on how to operate software and computer equipment Anticipate and report the cost of replacing or updating computer items Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule Identify computer or network equipment shortages and place orders Anticipate and report the cost of replacing or updating equipment Monitor security certificates and company compliance of requirements. Manage M365 and G Suite platforms Deploy and manage tenants Plan and manage user identity and roles Manage access and authentication Plan workloads and applications Plan and implement device services Manage security and threats Manage Compliance Perform other related duties as assigned. Nothing in the Job description restricts management's right to assign or reassign duties and responsibilities to this job description at any time, for any reason.

QUALIFICATIONS

The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may enable individuals with disabilities to perform essential functions. In-depth understanding of relevant operating computer systems, software, and networks In-depth knowledge of internet security and data privacy principles Excellent diagnostic, troubleshooting, and problem-solving skills Outstanding organizational, time-management, and prioritization skills Great customer service and interpersonal skills Experience training others Proven commitment to confidentiality. Effective communication skills, including speaking, writing, and active listening Great customer service and interpersonal skills EDUCATION and/or

EXPERIENCE

Bachelor's degree in Information Technology, Graphic Design or related field is preferred but not required. Certificate or Diploma in Information Technology or required field, plus one (1) year of directly related experience in IT support. A Prior volunteer, community, or work experience regarding immigration or detention is preferred.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be biliterate English/Spanish.

MATHEMATICAL SKILLS

Ability to apply mathematical skills to problems requiring use of basic algebra and geometry. Ability to apply mathematical operations to problems requiring the use of basic statistics and statistical inference.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret various technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS A

valid Class "C'' Driver's License is required. Professional Google Workspace Administrator Certification and Microsoft 365-Enterprise Administrator Certification are preferred. Must be computer literate and have working knowledge of M365 Suite and GSuite.

PHYSICAL DEMANDS

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, sit, and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually quiet.

BENEFITS

9,000+ per year in 100% employer-sponsor healthcare insurance (medical & dental) for the employee, spouse, and children under 26 years old (eligible after 3 months of employment) $8,000.00 death insurance 401K Plan Mileage reimbursement 120 hours accrued paid vacation year 1 - 4; 160 hours accrued paid vacation after year 5 8 hours Personal Time Off a year 12 Paid Holidays a year Winter Break 5 Paid Sick Leave days 50% of salary provided during Maternity Leave Lifemart (Employee Discounts) In-Service Day once per year

Job Type:

Full-time Pay:

$21.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Parental leave

Education:

Associate (Required)

Experience:

IT service management: 1 year (Required)

Language:

Spanish (Required) English (Required)

Work Location:

In person