A Systems Support Specialist provides technical support for the computer and communications systems at a business or organization. Installs and configures computer software, hardware and equipment, and provides troubleshooting for network issues. Manages documentation, maintenance and repairs. May provide help desk support or manage user accounts.
Regular Commitment to Mission This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential. Cultural Beliefs One LSC Student Focused Own It Foster Belonging Cultivate Community Choose Learning The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions. Lone Star College has been recognized in multiple categories. Campus Marketing Statement Lone Star College-CyFair Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education. LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College. Located in suburban northwest Houston in the heart of the CyFair Community, the college provides a full range of offerings including unique programs in fire science technology, logistics management and sonography. Since opening our award winning campus in 2003, the college has experienced record growth and supports an exciting learning environment that brings together state-of-the-art technology and active, collaborative learning. Location address is 9191 Barker Cypress Road, Cypress, TX 77433. Job Description
PURPOSE AND SCOPE
The PT Coordinator III is responsible for supporting the operations and initiatives of the Learning Engagement and Development (LED) department through instructional technology support, resource coordination, professional learning assistance, event and media support, and the development of technology-related training materials and resources for faculty and staff.
ESSENTIAL JOB FUNCTIONS
Maintains and monitors LED equipment checkout and inventory systems by ensuring accurate tracking of LED resources, supporting check-in/check-out processes, assisting with basic troubleshooting and process improvements in collaboration with leadership, and maintaining inventory records and reports Develops job aids, instructional guides, and basic video tutorials to support faculty and staff in the use of LED-supported technologies and systems Researches and shares information with LED staff regarding emerging instructional technologies, tools, and resources to support departmental awareness and innovation Provides technical support and guidance to faculty and staff regarding commonly used instructional and workplace technologies and assists users in identifying appropriate support resources Assists with media and event-related support activities, including photography, event setup, and operational support during LED events and programs Assists in the development of technology-related and instructional resource proposals to support LED initiatives Collaborates with LED staff to support the development and distribution of professional development communications and related materials Supports the maintenance of LED website and SharePoint content by assisting with updates, accuracy, and basic user support Assists in coordinating departmental events and professional development activities, including logistics, materials preparation, and occasional facilitation support Provides operational and administrative support for LED functions during peak periods or staff absences, as assigned Provides on-site support during LED events, activities, and departmental initiatives as needed Responsible for other reasonable, related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES
Technical proficiency in major instructional hardware and software, typically developed through job-related training and on-the-job experience Demonstrated computer proficiency with common office software, including Word, Excel, PowerPoint, SharePoint, Outlook, and related systems Ability to learn new systems and provide training and support to others Effective communication, interpersonal, and organizational skills Ability to work with minimal supervision
PHYSICAL ABILITIES
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.
WORK SCHEDULE AND CONDITIONS
Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment Interface with internal and external contacts as needed to carry out the functions of the position Work is performed in a climate-controlled office with minimal exposure to safety hazards
REQUIRED QUALIFICATIONS
Associate's degree and at least 1 year of related work experience, or an equivalent combination of education and experience Salary Hourly Pay Rate is $21.82 Benefits Marketing Statement By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more. Special Instructions Go to the Job Search page, click on 'My Activities' at the top of the page. Under My Cover Letters and Attachments you will click on 'Add Attachment.' Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume. If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts. You must limit your file name for any attachment to 40 characters or less. How to Apply
ALL APPLICANTS MUST APPLY ONLINE ONLY
We will not accept application material received via fax, email, mail, or hand delivered. Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC). If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview. Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States. More information on the E-Verify program is available at www.dhs.gov/E-Verify . Lone Star College is an EEO Employer. All positions are subject to a criminal background check.
