A Systems Support Specialist provides technical support for the computer and communications systems at a business or organization. Installs and configures computer software, hardware and equipment, and provides troubleshooting for network issues. Manages documentation, maintenance and repairs. May provide help desk support or manage user accounts.
Public Safety Technology Specialist Job Identification:
20174
Posting Date:
04/30/2026, 02:25
AM Job Schedule:
Full time
Locations:
1521 S 4th Street, Waco, TX, 76706,
US Degree Level:
Bachelor Job Description:
A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities. Since 2011, Baylor has been named as one of the nation's " Great Colleges to Work For ". Great Colleges to Work For® is one of the country's largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career. What We are Looking For The Public Safety Technology Specialist supports the reliable operation, compliance, and day-to-day readiness of mission-critical public safety technology systems for the Department of Public Safety. This role serves as the technical owner for CJIS-regulated systems, CAD/RMS platforms, and integrated security technologies while also conducting routine operational inspections of cameras, access control, and other physical security assets across campus. The position combines hands-on system administration, troubleshooting, field checks, and vendor coordination to ensure systems remain secure, functional, and responsive to operational needs. An Associate degree in Information Technology or related field and Minimum five years supporting public safety or security technology systems experience are required. A Bachelor's degree in Information Technology or related discipline and Experience with CAD/RMS and CJIS-regulated environments is preferred. A certification/license in Active and maintaining CJIS Level 4 clearance is required.
ASIS PSP, CPTED
certification, or related technical credentials are preferred. Applicants must be authorized to work full-time in the United States. What You Will Do Operational Readiness, Monitoring, and Field Assurance Perform daily and routine inspections to ensure public safety technology and physical security systems are operational and properly positioned Respond to DPS technology support needs (CAD, RMS, TLETS, MDTs, body-worn cameras) Provide technical and operational coverage during special events Onboard and maintain system credentialing for all DPS employees with ancillary technology systems in alignment with ITS and CJIS network security Public Safety Systems Administration & Compliance Serve as the technical owner and administrator for DPS public safety application systems and CJIS-regulated platforms: Administer accounts and permissions for CAD, RMS, TLETS, and related systems Coordinate CJIS compliance activities, documentation, and audits Collaborate with ITS on infrastructure requirements outside DPS scope (encryption, VLANs, firewalls, VPNs) Track vendor tickets and manage issue resolution Perform updates, upgrades, and patching within DPS-managed systems Assist with integrations, configuration, testing, and procedural documentation Act as a liaison with ITS and vendors, as needed Security Technology Projects, Assessments, and Program Support Support ongoing improvements and projects to maintain effective security coverage: Assist with security surveys and site assessments Recommend system improvements and upgrades Support installation and expansion efforts within scope of responsibility Coordinate small vendor-led projects Maintain equipment inventory and lifecycle tracking Assist with planning replacements and modernization efforts Cross-Training in Physical Security Tasks Conduct daily barricade/barrier placement checks and coordinate repositioning Submit daily readiness reports Clean and maintain accessible camera equipment; coordinate vendor support for elevated access Conduct quarterly duress button testing and reporting Perform daily reviews of all deployed camera systems for functionality, clarity, focus, and alignment Other Duties Perform all other duties as assigned in support of Baylor's mission Comply with University policies Maintain regular and punctual attendance What You Can Expect As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages . Explore & Engage Learn more about Baylor and our strategic vision, Baylor in Deeds . Also, explore our great hometown of Waco and the many opportunities to engage locally . If you are new to Central Texas, This is Waco !
About Us:
To apply, visit https://ejof.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BaylorCareers/job/20174 jeid-d9133865adda0d4999ec9b1e20e8e367
