Part Time Help Desk Support Salary $12.56 Hourly Location Wharton Campus, 911 Boling Highway, Wharton, TX Job Type Support Staff Part Time Job Number 2608 S 058 Department Vice Pres of Information Technology Area Division Information Technology Opening Date 08/20/2026 Description Benefits Questions General Description The Part Time Help Desk Support is responsible for providing excellent customer service supporting first line response for students, faculty, and staff requiring assistance with information technology request. This position filters and escalates appropriate service requests to the Help Desk Technician or the Help Desk/Training Coordinator Requirements This position requires a High School diploma or equivalent. One (1) year of current office work experience or equivalent education (30 college credit hours) or a combination of work experience and education. Basic knowledge of internet browsers, operating systems and basic trouble-shooting techniques is required. Experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users is required. A criminal background check is required. To be considered for this position, all qualified applicants must attach to their online application the following documents: Copy of college transcript (if applicable) Resume Cover Letter outlining relevant experience All documents must be attached to one online application to be considered. Please re-open your application form to verify all documents are properly attached. Wharton County Junior College (WCJC) provides three retirement plans for it's part time employees. Part time employees must select and contribute to one of these three retirement plans. Teachers Retirement System (TRS) Part time employees of WCJC who are currently contributing to TRS through another school must select

TRS. TRS

deductions will be made from their paycheck. (Note-Part time employees not currently contributing to TRS through another school system MUST choose either Social Security or the 403b Tax Sheltered Annuity plan offered by WCJC through

TIA-CREF.

) Social Security Social Security is a retirement plan provided by the Federal Government. Social Security deductions are not made with pre-tax dollars. Contributions made while employed with WCJC are not available upon termination with the College but at retirement. Retirement benefits are administered by the Social Security Administration. 403b Tax Sheltered Annuity The 403b Tax Sheltered Annuity is a retirement plan offered by WCJC through

TIA-CREF.

Employees choosing this tax sheltered retirement fund contribute 7.50% of their gross income. Contributions to

TIAA-CREF

are made with pre-tax dollars. The money earned by the plan is tax sheltered until withdrawn. Employees who choose

TIAA-CREF

vest in the retirement fund with their first contribution. An employee, upon termination of employment with WCJC, is eligible to withdraw their vested funds from the 403b plan subject to the penalties and terms of the TIAA-CREF and IRS rules concerning 403b plans. Questions regarding retirement plans should be directed to the WCJC Payroll and Benefits Office at 1-800-561-9252 extension 6376. 01 Do you have a high school diploma or equivalent? Yes No 02 Do you have one year of current office work experience? If not, do you have equivalent education (30 college credit hours) or a combination of work experience and education? Yes No 03 Do you have basic knowledge of internet browsers, operating systems and basic trouble-shooting techniques? Yes No 04 Do you have experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users? Yes No 05 I have verified that the following attachments have been successfully uploaded to my WCJC online application: Copy of College Transcript (if applicable) Resume Cover Letter Required Question Employer Wharton County Junior College Address 911 Boling Highway, A-206 Wharton, Texas, 77488 Phone 979-532-6947 979-532-6561 Website http://www.wcjc.edu