Application Support Engineer

We are looking for an Application Support Engineer to provide hands-on support for business-critical systems at our production facility in Brigham City, Utah. This role partners closely with operations and technical teams to strengthen system performance, improve day-to-day workflows, and address application issues that affect manufacturing activities. The ideal candidate brings strong problem-solving ability, clear communication skills, and practical experience supporting Dynamics 365 in a fast-paced industrial environment.

Responsibilities:

• Provide on-site support for Dynamics 365 applications, troubleshooting issues and maintaining reliable system performance for operational users.
• Act as the local resource for core business processes within D365, including production, quality, asset management, planning, shipping, receiving, and inventory activities.
• Partner with plant teams to evaluate current workflows and identify practical ways to improve efficiency, accuracy, and productivity.
• Translate operational needs into clear recommendations by working between end users and technical teams to support effective solutions.
• Review manufacturing and scheduling processes to suggest improvements in resource usage, production flow, and overall output.
• Monitor application-related challenges, investigate root causes, and help implement corrective actions that support stable operations.
• Promote safe work practices and consistently follow site safety standards, procedures, and housekeeping expectations.
• Travel to other company locations when needed to assist with application support and operational alignment.