IT Specialist

IT Specialist Wasatch County - 5.0 Heber City, UT Job Details Full-time $26.90 - $28.97 an hour 6 days ago Qualifications Technical documentation Equipment installation Bug Reporting (Quality assurance practices) Equipment troubleshooting Software installation Computer hardware Hardware support Software testing Equipment inventory management Entry level Full Job Description General Statement of Duties Performs Information Technology (IT) technical work in desktop support and/or help desk support. Essential Duties Installs and repairs desktop hardware and software; installs/uninstalls voice and data systems; and processes help desk work orders for voice, video, and data users. Performs technical support in a formal or informal help desk setting to users with common hardware and software problems, which includes: logging, troubleshooting, testing, adjusting, resolving, or referring problems to the appropriate Information Technology resource. Acts as a liaison between the user and Information Systems to communicate problems and possible solutions. Maintains computerized inventory of voice and data equipment and specialized services for users. Maintains technical procedures, documentation, operational instructions, and/or project or work order status. Reads and understands technical or other complex materials required for the job. By position, tests in-house or vendor-developed software and software upgrades for user requirements and documents errors or discrepancies for correction. Performs other related duties as assigned. Employees may be redeployed to work in other capacities in their own department or in other County departments to support core functions of the County during a County-wide emergency declared by the County Manager. Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the time spent performing the essential duties listed above.