IT Service Desk Technician / Project Engineer Solid Base IT Provo, UT Job Details Full-time $60,000 - $80,000 a year 7 hours ago Benefits Paid time off Qualifications Microsoft Windows Server Customer communication Azure Cybersecurity tools IT system monitoring In-person customer service Windows AWS Driver's License Desktop (troubleshooting support) Customer relationship management (CRM) systems (technically supported) IT project management Remote access software Network support IP networking Managing projects Microsoft 365 support Windows Server administration Microsoft 365 proficiency IT security monitoring

Full Job Description Job Title:

IT Service Desk Technician /

Project Engineer Position Type:

Full-Time Location:

Provo/Orem, UT Job Summary:

We are seeking a skilled IT Service Desk Technician who will also serve as a Project Engineer. This dual-role position will involve providing responsive technical support both onsite and remotely, as well as executing and managing technical projects for our clients. The ideal candidate will be highly organized, proactive, detail-oriented, and capable of independently prioritizing and handling tasks effectively.

Key Responsibilities:

Service Desk Responsibilities:

Provide timely and effective technical support via remote access tools and onsite visits. Manage and resolve client technical issues including hardware, software, networking, and cybersecurity. Document and maintain detailed records of incidents, problems, and resolutions. Escalate complex issues as necessary, following defined escalation paths. Monitor client environments proactively to ensure stability, security, and performance.

Project Engineer Responsibilities:

Participate in planning, designing, and executing IT projects, including infrastructure deployments, migrations, and upgrades. Collaborate with team members and stakeholders to define project scopes, goals, and deliverables. Execute project tasks, ensuring adherence to timelines, budgets, and client expectations. Communicate effectively and regularly with clients throughout the project lifecycle. Identify, mitigate, and communicate project risks proactively. Document project outcomes, best practices, and knowledge transfers.

Required Skills & Qualifications:

Minimum of 2-3 years experience in IT support or related roles. Proven experience with Windows Server environments, Microsoft 365, networking concepts (TCP/IP, DHCP, DNS, VPN), and cybersecurity basics. Experience with remote management and monitoring tools. Excellent communication and interpersonal skills, both written and verbal. Strong analytical, troubleshooting, and problem-solving abilities. Ability to manage multiple tasks and projects simultaneously. Customer-centric approach with a focus on client satisfaction. Valid driver's license and reliable transportation for onsite client visits.

Preferred Qualifications:

Relevant IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft certifications). Experience with cloud technologies (Azure, AWS, etc.). Familiarity with cybersecurity best practices and standards. Experience working in Managed Services environments.

Work Environment:

Hybrid role, combining both onsite and remote support. Regular interaction with clients, requiring professional demeanor and attire. Occasional after-hours or weekend work for project implementations and emergencies.

Compensation and Benefits:

Competitive salary based on experience. Paid time off after 90 days. Professional development opportunities. We are an equal opportunity employer and welcome candidates from diverse backgrounds to apply.

Job Type:

Full-time Pay:

$60,000.00 - $80,000.00 per year

Experience:

IT support: 2 years (Required) Ability to

Commute:

Provo, UT 84604 (Required)

Work Location:

In person