Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

Strategic Analysis, Inc.

Helpdesk Support (#25-149)

Pay: Not specified

Posted: 6 days ago

Location: Arlington, VA (Onsite)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/12/2026

Career Insights for Help Desk Technician / Analyst

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Virginia data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$59,208 / year median in Virginia

-9% projected decline

Explore Career

Job Description

Helpdesk Support (#25-149) Strategic Analysis, Inc. - 4.2 Arlington, VA Job Details Full-time 12 hours ago Qualifications Desktop computer repair Email customer support Technical support via phone Hardware maintenance Windows Printer (troubleshooting support) Phone customer support Internal employee customer service Computer hardware Desktop (troubleshooting support) Computer management AV system troubleshooting macOS Application Maintenance Technical support via email Desktop administration Hardware diagnostics Peripheral hardware support Full Job Description Strategic Analysis, Inc. (SA) is seeking a versatile, skilled Helpdesk Support to join our exceptional team. Qualified candidates will meet the requirements detailed below necessary to provide technical IT support to our main office in Arlington, VA. Candidates will be interacting with all employees at the organization. Tier 1 and Tier 2 help desk support Office 365 and corporate application support Strong communication skills Experience supporting Windows 11 and macOS operating systems Years of experience: 4+ with HS, 2+ with AS, or BS (directly related to IT support)

Education:

B.S. in Information Technology or related field or equivalent work experience/certifications Ability to obtain DoD Secret clearance

Preferred Skills:

Experience with helpdesk ticketing systems Active Directory and User Account Management Experience with Microsoft 365 applications and Intune Setup and imaging of new computers VPN setup and troubleshooting Job Requirements Relevant certifications: CompTIA Sec+, Net+, Microsoft Certified Professional Deliver high quality customer service and provide Tier 1 and Tier 2 helpdesk support (investigation, troubleshooting, and resolution) for internal and external customers of computer software and hardware Monitor the support email and phone line to manage support requests in Service Desk Plus Install, diagnose, and perform minor repairs to computer and audio-visual hardware, software, and peripheral equipment (external displays, printers, scanners, etc.)