We are looking for a Technology Support Specialist to provide hands-on technical assistance for end users in Charlottesville, Virginia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving desktop and system issues, delivering responsive support, and helping employees stay productive in a Windows-based environment. The person in this role will handle day-to-day service requests, troubleshoot hardware and software problems, and support account access needs with a strong customer service focus.

Responsibilities:

• Provide frontline technical support for employees by diagnosing and resolving desktop, operating system, and basic application issues.
• Respond to incoming service requests in a timely manner, document resolutions clearly, and maintain accurate updates within the ticketing system.
• Assist users with Microsoft Windows 10 support needs, including workstation performance, login concerns, and common configuration issues.
• Manage user account support tasks within Active Directory, such as access updates, password resets, and account maintenance.
• Troubleshoot routine hardware and software problems to minimize downtime and restore normal operations quickly.
• Escalate more complex incidents when needed while ensuring clear communication and follow-through with affected users.
• Support day-to-day help desk activities by prioritizing requests, tracking open issues, and delivering a positive end-user experience.