Tallo logoTallo logo

Technical Support Analyst

Job

Caresoft Inc

Colonial Heights, VA (In Person)

$57,200 Salary, Full-Time

Posted 7 weeks ago (Updated 7 weeks ago) • Actively hiring

Expires 5/27/2026

Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Review key factors to help you decide if the role fits your goals.
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
50
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Overview Join our dynamic team as a Technical Support Analyst and become the vital link between cutting-edge technology and end-users! In this energetic role, you will deliver exceptional IT support, troubleshoot complex technical issues, and ensure seamless computer management across diverse operating systems and network environments. Your proactive approach will empower users to maximize their productivity while maintaining the integrity of our IT infrastructure. If you thrive in fast-paced settings, love solving technical puzzles, and excel in customer service, this opportunity is perfect for you to make a meaningful impact every day! Duties Provide comprehensive technical support to end-users via help desk platforms such as ServiceNow and Jira, resolving issues related to hardware, software, operating systems (Windows, macOS, Linux), and network connectivity. Troubleshoot and resolve software problems, including application errors within Microsoft Office suite and specialized enterprise applications. Manage computer hardware setups, upgrades, and maintenance for desktops, laptops, and peripherals to ensure optimal performance. Assist with network-related issues, including LAN (Local Area Network), VPN (Virtual Private Network), firewall configurations, and basic computer networking troubleshooting. Support IT infrastructure components such as servers, switches, routers, and BMC Remedy ticketing system for incident tracking and resolution. Configure and maintain security measures like firewalls and VPNs to safeguard company data and ensure secure remote access. Collaborate with cross-functional teams to document solutions thoroughly, improve support processes, and enhance overall IT service delivery. Experience Proven experience in technical support roles with a strong understanding of computer management across multiple operating systems (Windows, macOS, Linux). Hands-on knowledge of troubleshooting software issues within Microsoft Office applications and enterprise tools. Familiarity with computer hardware components including desktops, laptops, peripherals, and network devices. Experience supporting IT infrastructure elements such as LANs (Local Area Networks), VPNs, firewalls, switches, routers, and servers. Proficiency with help desk ticketing systems like ServiceNow or Jira for tracking incidents and managing workflows. Strong communication skills with the ability to explain technical concepts clearly to non-technical users. Ability to prioritize tasks effectively in a fast-paced environment while maintaining excellent customer service standards. Embark on a rewarding journey where your technical expertise fuels innovation! We're dedicated to fostering an inclusive environment that supports your growth—empowering you to deliver outstanding IT support that keeps our operations running smoothly every day!
Pay:
$25.00 - $30.00 per hour
Work Location:
In person

Similar remote jobs

Similar jobs in Colonial Heights, VA

Similar jobs in Virginia