Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

Astrion

Customer Tech Support Specialist (Help Desk)

Pay: $59,100/yr

Posted: 7 weeks ago

Location: Dahlgren, VA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 9/26/2026

Career Insights for Technical Support Engineer / Analyst

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Virginia data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$59,502 / year median in Virginia

+1% projected growth

Explore Career

Job Description

Overview Customer Technical Support Specialist - Support

II JOB LOCATION

Dahlgren, Virginia

JOB STATUS

Full Time

CLEARANCE

Secret TRAVEL:

Less than 10%

SALARY:

$57,000 to $61,200 Astrion has a contingent opening for a Customer Technical Support Specialist - Support II supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support. P rovide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning .

REQUIRED QUALIFICATIONS / SKILLS

Two (2) years of professional experience in Industry, Federal , or DoD Help Desk Support Experience using help desk tool s such as BMC's Remedy , BMC Helix ITSM , or ServiceNow. Information Assurance Technical (IAT) Level II , with a Teir 3 (T3) investigation.

PREFERRED QUALIFICATIONS / SKILLS

Bachelor's degree in Information Technology , Computer Science, or a related field. CompTIA A+, Network+, MS-900, MD-102 #

CJ Qualifications:

UNAVAILABLE