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Astrion

Senior Customer Tech Support Specialist (Help Desk)

Pay: $68,750/yr

Posted: 7 weeks ago

Location: Dahlgren, VA (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/14/2026

Career Insights for Technical Support Engineer / Analyst

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Based on Virginia data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$59,502 / year median in Virginia

+1% projected growth

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Job Description

Overview Senior Customer Technical Support Specialist

JOB LOCATION

Dahlgren, Virginia

JOB STATUS

Full Time

CLEARANCE

Secret TRAVEL:

Less than 10%

SALARY:

$65,000 to $72,500 Astrion has a contingent opening for a Senior Customer Tech nical Support Specialist supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II I / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry -level and follow-up support. P rovide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning .

REQUIRED QUALIFICATIONS / SKILLS

Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support Experience using help desk tools such as BMC's Remedy, BMC Helix ITSM , or ServiceNow Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation

PREFERRED QUALIFICATIONS / SKILLS

Bachelor's degree in Information Technology , Computer Science, or a related field. CompTIA A+, Network+, MS-900, MD-102 #

CJ Qualifications:

UNAVAILABLE