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Tier-2 Onsite Service Desk Specialist TS/SCI Cleared
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Virginia data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$59,208 / year median in Virginia
-9% projected decline
Job Description
The ideal candidate should have 3 to 7 years of experience in help desk support, hold a Security+ certification, and have experience in computer troubleshooting. Benefits include medical, dental, vision, and 401(k).#J-18808-Ljbffr Job Description Cherokee Federal is hiring a Tier-2 Service Desk Support Specialist in Dahlgren, Virginia. This full-time role requires US Citizenship and an active TS/Sensitive Compartmental Information (SCI) clearance. You will provide technical assistance for IT-related issues and ensure efficient operations.
The ideal candidate should have 3 to 7 years of experience in help desk support, hold a Security+ certification, and have experience in computer troubleshooting. Benefits include medical, dental, vision, and 401(k).#J-18808-Ljbffr