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UIC Alaska

Customer Technical Support Specialist (Help Desk)

Pay: $55,000–$65,000/yr

Posted: 2 days ago

Location: Dahlgren, VA (Onsite)

Last Updated: 2 hours ago

Hours: Full-Time

Expires: 10/4/2026

Career Insights for Technical Support Engineer / Analyst

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$59,502 / year median in Virginia

+1% projected growth

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Job Description

Overview

CUSTOMER TECHNICAL SUPPORT SPECIALIST

(HELP DESK) (RDTE) Bowhead is seeking a Customer Technical Support Specialist (Help Desk) in Dahlgren, VA to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users to our designated customers. Responsibilities Provide on-site desktop support as needed, provides general help desk support for User Assistance. Provide phone support to user's to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management. Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database. Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate. Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance. Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity. Knowledge of Video Teleconferencing a plus. Qualifications High School Diploma or Bachelors Degree Two to five (2-5) years of experience Must possess the ability to, effectively and efficiently, communicate verbally with the user community. Must be familiar with Department of Defense networking and security accreditation requirements. Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment. Must meet DoD 8570 Information Assurance Technical Level II certification requirements at time of hire. Ability to communicate effectively with all levels of employees and outside contacts. Targeted salary range is $55,000 to $65,000 annually based on qualifications and experience.

Physical Demands:

Must be able to lift up to 10-15 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS

Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract. Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. #LI-JR1