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Help Desk Specialist
Career Insights for Help Desk Technician / Analyst
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$59,208 / year median in the U.S.
-9% projected decline
Job Description
Help Desk Specialist at ECS Corporate Services Help Desk Specialist at ECS Corporate Services in Fairfax, Virginia Posted in 14 days ago. $70,000.00 - $110,000.00 per year ECS is seeking an experienced Help Desk Specialist to work remotely providing support for cloud-related application and infrastructure migration and modernization efforts performed under this contract for
NIH NIAID
Enabling and Advancing Technologies (NEAT) . This engagement supports the External Enterprise Software Development Support Services program area which includes the development, support, and maintenance of NIH enterprise applications managed by the Software Engineering Branch.
Please Note:
This position is contingent upon [contract win].
Salary Range:
$70,000 - $110,000 The
NIAID NEAT
Help Desk Specialist will provide help desk support services for NIAID SEB-managed NIH Enterprise applications systems and address inquiries regarding applications maintained by the SEB.
Key Responsibilities:
Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems. Respond to requests in a clear, concise, and timely manner during business hours (via telephone, e-mail, or other communication method). Track all requests until completed to the requestor's satisfaction. Periodically notify requesters regarding the status of their request. Establish support tiers, timelines and protocols to strategically resolve customer problems and maintain knowledge base for all software and support activities. Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed. Bachelor's degree in Computer Science, Information Security or related field. Active Public Trust or higher security clearance. Experience providing help desk support for Health IT agencies and software development initiatives. Active Public Trust or higher security clearance. Reside within the Washington DC Metro area. Travel within the Washington DC Metro Area, and CONUS as needed.