IT support technician

Runk & Pratt Companies is seeking a skilled and motivated IT Support Technician to join our growing IT team. This role is responsible for supporting day-to-day technology operations across multiple facilities, including network infrastructure, telephony systems, access control, and end-user support. The ideal candidate is hands-on, adaptable, and comfortable working across a wide range of systems—from desktops and mobile devices to VoIP systems, networking equipment, and security platforms. Key Responsibilities Provide Tier 1-2 technical support for end users (Windows, mobile devices, and applications) Troubleshoot hardware, software, and network connectivity issues Support VoIP systems (SIP trunks, PBX systems, and desk phones) Assist with configuration and maintenance of network infrastructure (switches, VLANs, firewalls) Manage and troubleshoot UniFi systems (networking, cameras, and access control) Support and install door access systems, security camera, and network infrastructure Assist with Active Directory user and computer management (accounts, permissions, GPOs) Perform basic server and storage administration (including NAS systems) Document issues, resolutions, and procedures in ticketing systems Coordinate with vendors and escalate issues when necessary
Travel between local facilities as needed Required Qualifications 4+ years of IT support or help desk experience Strong troubleshooting skills across the full stack of IT system Basic networking knowledge (IP addressing, DHCP, DNS, VLANs) Experience with VoIP or telephony systems(preferred) Familiarity with Active Directory and Group Policy Experience working with firewalls and routing concepts (NAT, port forwarding) Ability to manage multiple tasks and prioritize effectively Strong communication and customer service skills Preferred Qualifications Experience with Ubiquiti/UniFi (UDM, switches, access control, cameras) Familiarity with Asterisk / FreePBX / Unifi Talk / SIP trunking Experience with Google Workspace / Microsoft 365 Knowledge of physical security systems (door controllers, badge readers, sensors) Linux server experience preferred Experience with structured cabling and low-voltage systems Understanding of VPNs and remote access solutions