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Nova Facility Solutions
Dispatcher / Service Desk Administrator
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Job Description
Dispatcher / Service Desk Administrator —
At Nova, growth follows performance, initiative, and the ability to make the team around you better. What You'll Do Coordinate and dispatch service tickets to HVAC/R, plumbing, stationary/plant operators, kitchen equipment technicians, sprinkler-mechanical resources, subcontractors, and project personnel based on priority and capability. Manage technician schedules , including shifts, workdays, planned assignments, leave coordination, and daily changes. Maintain both Nova's service-management system and the government CMMS , ensuring work orders, notes, status updates, dates, labor information, and closeout records remain accurate in both systems. Reconcile records between systems so completed work, open work, pending items, and historical documentation can be tracked and audited. Build and maintain the preventive-maintenance schedule , creating recurring daily, weekly, bi-weekly, monthly, bi-monthly, quarterly, semiannual, annual, and other required PM tasks. Create daily technician PM assignments so planned maintenance becomes part of the normal workflow instead of something addressed only when time allows. Communicate with end users and government representatives regarding work- order status, scheduling, access, technician arrival, outstanding requirements, and next steps. Coordinate subcontractors , including scheduling, site access, technician interaction, documentation, and communication with project management. Coordinate parts and materials between technicians, project managers, vendors, and Nova's back office, including issuing and tracking purchase orders. Support service-ticket closeout by confirming technician notes, labor records, materials, follow-up requirements, and system updates are complete. Manage timesheet coordination and help ensure technician hours correspond with schedules, work orders, and assigned activities. Maintain an organized open-work list for pending parts, subcontractor work, deferred tasks, approvals, and other items requiring continued follow-up. What You Need to Succeed 2+ years of dispatch, service coordination, facilities administration, CMMS, construction administration, or similar operational experience preferred. Experience working around commercial HVAC/R, mechanical systems, facilities maintenance, or multi-trade service operations is strongly preferred. Strong organizational ability—you can manage technicians, schedules, PMs, work orders, parts, POs, subcontractors, and customer communication without losing details. Comfortable working in multiple software systems and keeping information synchronized accurately. Strong written documentation habits and an understanding that if work is not documented, it is difficult to prove it happened. Professional communication skills with technicians, project managers, government personnel, vendors, subcontractors, and end users. Ability to stay composed during difficult conversations and respond with facts, documentation, professionalism, and follow-through. Initiative to identify missing information, aging work orders, upcoming PM requirements, and scheduling conflicts before someone else has to point them out. A positive, team-oriented attitude and the ability to build productive relationships with field technicians. Secret clearance eligibility or an existing Secret clearance is strongly preferred. Alignment with Nova's expectations around Integrity, Respect, Teamwork,Growth, and Grit. Ready to Help Run the Operation? If you enjoy creating order, supporting technicians, solving problems, maintaining accurate records, and building systems that keep a complex facility moving, this is an opportunity to make a visible impact. Apply to Nova Facility Solutions and help us build a more organized, proactive, and accountable maintenance operation at Fort Belvoir.
Commercial HVAC/R Operations That Keep The DLA Site Moving Company:
Nova Facility Solutions, Inc Location:
Fort Belvoir, VA |On-Site Compensation:
$35-$45/hour |No Commission Schedule:
Monday-Friday | 7:00 AM-4:00 PM Why Nova Facility Solutions? At Nova Facility Solutions, this is not a traditional dispatcher position where your job ends after assigning a technician to a ticket. The service desk is the command center of the operation. You will help organize the people, work orders, preventive maintenance, schedules, subcontractors, parts, documentation, and communication required to keep a large, complex government facility moving. Our purpose is to lead, to guide, and to deliver our people to their apex. We believe great companies are built by developing great people, creating clear systems, and giving A- players the opportunity to take ownership of meaningful work. Our goal is to create an exceptional experience and build a tribe of 100 A-players. At Fort Belvoir, that means creating an organized operation where technicians know their assignments, customers know what is happening, project managers have accurate information, and important service work never disappears between systems. Nova operates around five core values: Integrity, Respect, Teamwork, Growth, and Grit. Integrity means keeping commitments. Respect means communicating clearly and professionally. Teamwork means supporting technicians, management, and customers instead of operating in silos. Growth means continually improving how the operation runs. Grit means having the discipline and creativity to work through difficult situations without losing focus. This is also a demanding government-contract environment. You will interact with end users, government supervisors, technical representatives, project leadership, subcontractors, technicians, and Nova's back-office team. Some conversations will be challenging. We need someone who can remain calm, factual, organized, and professional when expectations are high or disagreements arise. The person who succeeds here will bring structure to complexity. You will help turn a reactive maintenance environment into a planned, documented operation where today's emergency gets handled without losing sight of tomorrow's preventive maintenance. Your Impact on the Facility Fort Belvoir represents approximately 1.5 million square feet of facility responsibility , including major mechanical systems and specialized environments. The operation includes chillers, boilers, air handlers, VAVs, pumps, refrigeration, kitchen equipment, plumbing systems, plant operations, computer-room equipment, SCIF areas, support buildings, guard facilities, a visitor center, and a daycare. Many systems are aging, making accurate records, preventive maintenance, follow-up work, and resource planning especially important.Your work helps ensure that:
Technicians receive clear priorities and assignments. Service tickets do not fall through the cracks. Government and Nova records remain aligned. Preventive maintenance happens on schedule. Parts, subcontractors, and resources are coordinated before they become emergencies. Management has reliable documentation when decisions, approvals, or contract questions arise. Growth, Stability & Career Opportunity This position supports Nova's work under a five-year Fort Belvoir contract and gives you the opportunity to learn facility operations from the inside. For the right person, this role can become a foundation for advancement into: Senior Dispatcher Dispatch Supervisor Project Management Operations Management Nova's broader commercial service operation We are looking for someone who wants more than a desk assignment. Learn the systems. Understand the technicians. Know the facility. Build better processes. Become the person people trust when information is needed.At Nova, growth follows performance, initiative, and the ability to make the team around you better. What You'll Do Coordinate and dispatch service tickets to HVAC/R, plumbing, stationary/plant operators, kitchen equipment technicians, sprinkler-mechanical resources, subcontractors, and project personnel based on priority and capability. Manage technician schedules , including shifts, workdays, planned assignments, leave coordination, and daily changes. Maintain both Nova's service-management system and the government CMMS , ensuring work orders, notes, status updates, dates, labor information, and closeout records remain accurate in both systems. Reconcile records between systems so completed work, open work, pending items, and historical documentation can be tracked and audited. Build and maintain the preventive-maintenance schedule , creating recurring daily, weekly, bi-weekly, monthly, bi-monthly, quarterly, semiannual, annual, and other required PM tasks. Create daily technician PM assignments so planned maintenance becomes part of the normal workflow instead of something addressed only when time allows. Communicate with end users and government representatives regarding work- order status, scheduling, access, technician arrival, outstanding requirements, and next steps. Coordinate subcontractors , including scheduling, site access, technician interaction, documentation, and communication with project management. Coordinate parts and materials between technicians, project managers, vendors, and Nova's back office, including issuing and tracking purchase orders. Support service-ticket closeout by confirming technician notes, labor records, materials, follow-up requirements, and system updates are complete. Manage timesheet coordination and help ensure technician hours correspond with schedules, work orders, and assigned activities. Maintain an organized open-work list for pending parts, subcontractor work, deferred tasks, approvals, and other items requiring continued follow-up. What You Need to Succeed 2+ years of dispatch, service coordination, facilities administration, CMMS, construction administration, or similar operational experience preferred. Experience working around commercial HVAC/R, mechanical systems, facilities maintenance, or multi-trade service operations is strongly preferred. Strong organizational ability—you can manage technicians, schedules, PMs, work orders, parts, POs, subcontractors, and customer communication without losing details. Comfortable working in multiple software systems and keeping information synchronized accurately. Strong written documentation habits and an understanding that if work is not documented, it is difficult to prove it happened. Professional communication skills with technicians, project managers, government personnel, vendors, subcontractors, and end users. Ability to stay composed during difficult conversations and respond with facts, documentation, professionalism, and follow-through. Initiative to identify missing information, aging work orders, upcoming PM requirements, and scheduling conflicts before someone else has to point them out. A positive, team-oriented attitude and the ability to build productive relationships with field technicians. Secret clearance eligibility or an existing Secret clearance is strongly preferred. Alignment with Nova's expectations around Integrity, Respect, Teamwork,Growth, and Grit. Ready to Help Run the Operation? If you enjoy creating order, supporting technicians, solving problems, maintaining accurate records, and building systems that keep a complex facility moving, this is an opportunity to make a visible impact. Apply to Nova Facility Solutions and help us build a more organized, proactive, and accountable maintenance operation at Fort Belvoir.