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TEKsystems c/o Allegis Group

Sr. IT Specialist

Pay: $104,000–$110,000/yr

Posted: 4 weeks ago

Location: Fort Belvoir, VA (Onsite)

Last Updated: 4 days ago

Hours: Full-Time

Expires: 10/30/2026

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Job Description

Job Requirements Fort Belvoir, VA Top Secret/SCI Polygraph not specified Senior Level Career (10+ yrs experience) $104,000 - $110,000

Job Description Primary Responsibilities:

Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments deskside or remotely, as necessary. Correlate events and incidents for management of Information Technology (IT) Services. Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues. Document and communicate degradation of services or outage issues information to customers and help with resolution. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program's AQL/SLA commitments. Utilize Remedy and/or Service Now for queue and work management. Ensure all tickets, requests, and work orders are properly documented. Create or coordinate the development of Knowledge Base Articles (KBA) Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds.

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