Job Overview We are seeking an experienced Tier II/ Tier III Technician to provide technical support for small and mid-sized business clients. The ideal candidate will have hands-on experience with Microsoft 365 administration, PC troubleshooting, network troubleshooting, and working within a Managed Services Provider (MSP) environment. This position requires strong technical problem-solving skills, excellent customer service, and the ability to manage multiple client environments while documenting and resolving technical issues efficiently. Responsibilities Administer and support Microsoft 365 environments, including user accounts, permissions, Exchange Online, Microsoft Teams, Entra (Azure), and related services. Troubleshoot and resolve Windows PC, Printing and workstation issues, including hardware, software, operating system, and application problems. Diagnose and troubleshoot network connectivity issues, including TCP/IP, DNS, DHCP, Wi-Fi, switches, VLAN networks, routers, and basic firewall issues. Support ongoing cybersecurity initiatives that strengthen organizational protection through endpoint detection and response (EDR), multi-factor authentication (MFA) and Vulnerability Management. Management of backup and disaster recovery solutions. Working knowledge of Fortinet FortiGate Firewalls a plus. Working knowledge of Autotask, Datto, and Heimdal a plus Provide remote and onsite technical support for business clients. Install, configure, maintain, and troubleshoot computers, printers, peripherals, and business applications. Manage user onboarding, offboarding, password resets, permissions, and account changes. Monitor and respond to support tickets within established service-level expectations. Document troubleshooting steps, resolutions, configurations, and client information in the company's PSA/ticketing system. Escalate complex technical issues when appropriate. Maintain a strong understanding of Microsoft 365 administration and security best practices. Work effectively within a Managed Services Provider (MSP) environment supporting multiple clients simultaneously. Required Qualifications 2+ years of professional IT support experience. Hands-on experience administering Office 365. Strong Windows desktop and PC troubleshooting skills. Good customer service and clear instructions Experience troubleshooting business networks. Join us if you're passionate about delivering top-tier IT support that keeps organizations running smoothly! We value proactive problem-solving skills combined with outstanding customer service—your expertise will make a real difference in our fast-paced tech environment!

Pay:

$52,000.00 - $80,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person