IT Help Desk/Service Desk Analyst TechOne Partners Glen Allen, VA Job Details Temp-to-hire | Contract $18 - $20 an hour 21 hours ago Qualifications Jira Customer communication Safety protocol adherence Client rapport building Incident management software Process improvement Windows Microsoft 365 support Defect tracking tools Ticketing system technical support Help desk Mobile devices Full Job Description Contract position with a client with a chance to be converted to full time permanent. Must be USC or Permanent Resident only Location is western Richmond/Glen Allen No relocation assistance is available. Rate can go up if willing to do a 1099/c2c

NOTE:

If do not fit the requirements will not be considered This is a Level 1 Support role and client is looking for about 1-3 years of support experience

Position Responsibilities:

Provide Level 1 technical support via phone, chat, email, and ticketing systems. Troubleshoot and resolve escalated hardware and software issues, including workstations, laptops, printers, mobile devices, peripherals, etc. Apply strong knowledge of Microsoft Office 365 and multi-factor authentication. Demonstrate technical proficiency in Windows 11 operating systems. Collaborate with other IT teams to escalate and resolve technical issues. Diagnose and troubleshoot basic network connectivity problems. Log, categorize, prioritize, and track incidents and service requests via the ticketing system, including JIRA Service Desk. Provide technical guidance and document/maintain Knowledge Base articles. Escalate unresolved issues to higher-tier support teams. Performs other duties as assigned Complies with all policies and standards

Required Qualifications:

1 - 2 Years Prior Information Technology/Systems Service Desk experience. Applies job knowledge and skills to deliver timely, accurate results while following safety policies and procedures. Learns and applies new skills to improve work performance. Communicates clearly, respectfully, and appropriately in verbal and written interactions. Listens, asks questions, and confirms understanding. Takes initiative to understand customer needs and deliver a positive experience. Builds trust through patient, respectful, professional, and helpful service while balancing business needs. Makes sound, logical decisions using available information and seeks guidance when needed. Identifies and communicates process improvements while anticipating obstacles and consequences. Treats others with respect and fairness. Collaborates as a team member to achieve positive results and demonstrates courage to do what is right. Pursues growth through development activities and feedback on strengths and opportunities. Takes accountability for performance and remains motivated to achieve goals.

Pay:

$18.00 - $20.00 per hour

Experience:

Help desk: 1 year (Required) Jira or ServiceNow ticket: 1 year (Required)

Location:

Glen Allen, VA 23060 (Preferred) Ability to

Commute:

Glen Allen, VA 23060 (Required)

Work Location:

In person