IT Help Desk Technician Ascend IT Hampton, VA Job Details Full-time $21 - $23 an hour 2 hours ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Customer communication Interpersonal skills iOS Windows Organizational skills Desktop administration Full Job Description Seeking a customer-focused IT Help Desk Technician. If you're passionate about technology, enjoy solving technical challenges, and thrive in a customer service-oriented environment, we'd love to hear from you. This position offers the opportunity to support a diverse user community while working with modern endpoint management, IT service management, and Microsoft technologies. What You'll Do Provide Tier I/II Help Desk and desktop support for employees. Troubleshoot Windows 10/11 desktops, laptops, printers, mobile devices, and peripherals. Resolve hardware, software, network connectivity, and Microsoft 365 issues. Document, prioritize, and resolve incidents and service requests using ManageEngine ServiceDesk Plus. Support endpoint deployment, software installation, patch management, and asset management using ManageEngine Endpoint Central. Create and manage Active Directory user accounts, password resets, group memberships, and permissions. Install, configure, and maintain desktop hardware and software. Escalate complex technical issues while ensuring timely customer communication. Deliver exceptional customer service while meeting established service level agreements (SLAs). Follow ITIL-based incident, request, and problem management processes. Preferred Qualifications 2+ years of IT Help Desk, Desktop Support, or Technical Support experience. Hands-on experience with ManageEngine, ServiceDesk Plus, and/or ManageEngine Endpoint Central is highly preferred.

Experience supporting:

Windows 10/11 Microsoft 365 Active Directory Printers and peripheral devices Mobile devices (iOS/Android) Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN). Strong troubleshooting and analytical skills. Excellent verbal and written communication skills. Passion for providing outstanding customer service. What Makes You Successful Positive, customer-first attitude. Ability to multitask and prioritize in a fast-paced support environment. Strong documentation and organizational skills. Desire to continuously learn new technologies. Ability to work collaboratively with technical teams and end users.

Job Type:

Full-time Pay:

$21.00 - $23.00 per hour

Benefits:

Start on Day 91 of employment

Schedule:

M-F Pay:

$21.00 - $23.00 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person