Role summary Entry-level technical support role focused on intake, first-response support, ticket handling, monitoring response, and foundational troubleshooting. Primary characteristics Early-career or developing technical resource Works best with established process and supervision Builds discipline in communication, documentation, and triage Learns the client environments, tools, and support workflows Core responsibilities Answer inbound support requests and create or update tickets Perform basic user support and troubleshooting Escalate issues with appropriate notes and context Respond to standard monitoring alerts and routing actions Follow SOPs for ticket handling, communication, and documentation Support routine user administration and onboarding/offboarding tasks Expected focus Customer interaction Process adherence Ticket hygiene Foundational troubleshooting

Pay:

$18.00-$22.00/hour Why Join NTS? Competitive pay Medical, Dental, and Vision Insurance Paid Time Off and Holidays 401(k) Ongoing technical training and certification opportunities Career advancement within a growing technology company Opportunity to work on diverse and challenging infrastructure projects At Networking Technologies

+ Support, you'll help build the technology infrastructure that keeps businesses connected. If you enjoy hands-on installation work, networking, and delivering quality solutions to clients, we'd love to hear from you. Networking Technologies

+ Support (NTS) is an Equal Opportunity Employer.