Service Desk Manager General Dynamics Information Technology

• 3.7 Newington, VA Job Details $127,500
• $172,500 a year 19 hours ago Benefits Internal mobility program Paid holidays 401(k) matching Qualifications ITIL Foundation ITIL Certification IT service management CompTIA Security+ Full Job Description An Arma Opportunity ARMA, a GDIT company, supports some of the most complex programs within Special Operations Forces (SOF).

Clearance Level Top Secret/SCI Category IT Infrastructure and Operations Location Newington, Virginia ( Onsite Workplace ) Key Skills For Success Active Directory (AD) Information Technology (IT) Services Troubleshooting REQ#:

RQ227136

Public Trust:

None Requisition Type:

Regular Your Impact Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure. Job Description Transform technology into opportunity as a Service Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Service Desk Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Advisor joining our team to lead a team of Service Desk technicians delivering top flight customer experience.

HOW A SYSTEMS ADMINISTRATOR ADVISOR WILL MAKE AN IMPACT

Manages the functionality and efficiency of a group of computers running on one or more operating systems Works with multiple teammates and work centers to achieve the mission Works to with the team to resolve challenges Supports a highly dynamic environment focused on mission success Provides superb customer experience to enable the mission Utilize your full suite of technical and interpersonal skills to support the mission

WHAT YOU'LL NEED TO SUCCEED

Education:

Technical Training, Certification(s) or

Degree Required Experience:

5+ years of related experience

Required Technical Skills:

Sec+,

ITIL Security Clearance Level:

TS/SCI Required Skills and Abilities:

Documentation, Problem Solving, Communication Preferred Skills:

CCNA Location:

On Customer Site US Citizenship Required

GDIT IS YOUR PLACE

Full-flex work week to own your priorities at work and at home 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays #gditpriority #armajobs #armajobs Work Requirements Years of Experience 5 + years of related experience may vary based on technical training, certification(s), or degree Certification Security+

• CompTIA
• Comp

TIA ITIL

Foundations

• ITIL
• ITIL Travel Required Less than 10% Citizenship U.S. Citizenship Required Salary and Benefit Information The likely salary range for this position is $127,500
• $172,500.

This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans