Job Title:

Technical Support Analyst 3 Location(s):

Petersburg, VA Short Description:

\nThis is a part-time onsite contract role (24 hours/week, 3 days/week) for an initial three-month period. The position is expected to transition to a permanent part-time wage role while continuing at 24 hours per week.

Job Description:

\nWe are seeking an IT Support Specialist to assess, maintain, and support the organization's technology environment, including hardware, software, systems, and technology initiatives. The ideal candidate will ensure reliable IT operations, provide end-user technical support, assist with technology planning, and support technology-related projects.

Key Responsibilities:

Assess organizational technology needs, including hardware, software, systems, and upcoming technology initiatives.\nTrack ongoing and future technology projects, issues, action items, and improvement opportunities.\nProvide technical support for applications, desktop systems, laptops, peripherals, and related hardware.\nDiagnose, troubleshoot, repair, and maintain computer systems and technology equipment.\nAssist and coach users with troubleshooting computers, mobile devices, telephones, software applications, and asset management tools.\nInstall, document, maintain, upgrade, and replace hardware and software as needed.\nMaintain accurate IT asset inventory and equipment records.\nReview and recommend procurement of technology equipment and related resources.\nSupport software security controls and help ensure compliance with organizational IT standards.\nAdvise users on technology solutions that support business operations.\nCoordinate with centralized IT teams for advanced technical guidance and support.\nEscalate critical incidents, outages, and security-related issues to appropriate IT support teams.

Preferred Experience:

Experience supporting office relocations, including workstation, server, and telephone migrations.\nExperience participating in or supporting Electronic Health Record (EHR) implementations.\nExperience with IT asset management and inventory tracking.\nStrong troubleshooting and customer service skills.\nExcellent verbal and written communication skills.\nAbility to manage multiple priorities while providing timely technical support.

Work Schedule:

Onsite\n3 days per week\n24 hours per week\nInitial 3-month contract with expected transition to a permanent part-time position (24 hours/week)

Skills:

Skill\tRequired / Desired\tAmount\tof Experience\tExpertise Rating\t

Move Knowledge of IT Service Management:

Incident, Change, Service Reequest, and Asset Management\tRequired\t1\tYears General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams\tRequired\t1\tYears Experience leading meetings, configuring audio equipment\tRequired\t1\tYears Experience toubleshooting hardware and software-hands on or from a service desk\tRequired\t1\tYears Experience creating professinal communications to users\tRequired\t1\tYears Demonstrated success in managing and prioritizing work\tRequired\t1\tYears Must have basic understanding of writing technical processes and instructions to simply processes for user.\tRequired\t1\tYears Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed\tRequired\t1\tYears Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.\tRequired\t1\tYears Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues\tRequired\t1\tYears Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia\tRequired\t1\tYears Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh\tRequired\t1\tYears Must demonstrated success working as a team member and collaborating to achieve objectives.\tRequired\t1\tYears Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup\tHighly desired\t1\tYears Excellent project management skills and ability to manage multiple priorities\tHighly desired\t1\tYears Ampcus is an Equal Opportunity Employer. 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Technical Support Analyst 3