Job Summary We are seeking a dynamic and detail-oriented Technical Support Analyst to join our innovative IT team. In this role, you will be the frontline problem solver, providing exceptional technical assistance to users across various platforms and devices. Your expertise will ensure seamless operation of hardware, software, and network systems, empowering our organization to achieve its goals with confidence. This position offers an exciting opportunity to develop your technical skills while delivering outstanding customer support in a fast-paced environment. Duties The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms, conference rooms, and university event venues. Associate degree in Information Technology, Electronics, Audiovisual Technology, or a related field, or an equivalent combination of education, training, and experience. At least two years of experience supporting professional or enterprise audiovisual systems. Experience troubleshooting, installing, operating, and maintaining audiovisual equipment. Experience supporting live events, meetings, classroom technology, or executive presentations. Experience using a help desk or ticket management system. Ability to lift and carry equipment weighing upto 50 pounds and perform work involving standing, walking, bending, kneeling, reaching, and climbing ladders. Availability to work scheduled evenings, weekends, holidays, and other non-standard hours. Skills Enterprise Audiovisual Systems Support Troubleshooting, installing, operating, and maintaining AV equipment Supporting Live events, meetings, classrooms technology Experience using a help desk or ticketing system AVIXA Certified Technology Specialist Certification Extron, Q-SYS, Biamp, Crestron Manufacturer Certifications Join us as a Technical Support Analyst where your technical expertise will make a real difference! We value proactive problem solvers who thrive in collaborative environments. If you're passionate about technology support and eager to grow your career in IT support services—this is the perfect opportunity for you!

Pay:

$28.00 - $30.00 per hour

Work Location:

In person