Tier 2 Service Desk Sharp Solutions inc - 1.7 Reston, VA Job Details Full-time $28.80 - $30.20 an hour 1 day ago Qualifications Desktop computer repair Computer operation Mobile device support IT user and group management Linux support Laptop (troubleshooting support) Hardware maintenance Windows Printer (troubleshooting support) Computer hardware Desktop (troubleshooting support) Networking equipment (troubleshooting support) Mobile device management Technical customer support for office equipment macOS Productivity software Root cause analysis Desktop administration Hardware diagnostics Peripheral hardware support Full Job Description Job Overview Join our dynamic IT support team as a Tier 2 Service Desk Technician, where you'll be the vital link in delivering exceptional technical support to our users. In this energetic role, you will troubleshoot complex hardware and software issues, manage escalations from Tier 1 support, and ensure seamless operation of our IT infrastructure. Your expertise will empower users to work efficiently and confidently, while you thrive in a fast-paced environment that values proactive problem-solving and customer satisfaction. This paid position offers an exciting opportunity to develop your technical skills and contribute to a robust IT support ecosystem. Responsibilities Provide advanced technical support for hardware, software, network, and operating systems issues across diverse platforms including Windows, macOS, and Linux. Troubleshoot and resolve equipment problems related to desktops, laptops, mobile devices, printers, and peripherals. Manage customer support tickets efficiently using help desk systems, ensuring timely updates and resolution tracking. Support network troubleshooting activities involving TCP/IP protocols, DNS configurations, VPNs, firewalls, LAN/WAN connectivity, and Active Directory management. Assist with IT infrastructure maintenance including Windows Server environments, GPO (Group Policy Objects), and network administration tasks. Collaborate with cross-functional teams to analyze issues related to computer management, Active Directory accounts, and hardware/software configurations. Communicate clearly with users at all levels, providing guidance on technical issues and ensuring a positive customer experience. Requirements Proven experience in technical support or help desk roles with a focus on desktop support and equipment troubleshooting. Strong knowledge of Microsoft Office applications, Windows operating systems (including Windows Server), macOS, Linux, and mobile device management. Familiarity with computer networking concepts such as TCP/IP protocols, DNS management, VPNs, firewalls, LAN/WAN setup, and network troubleshooting tools. Hands-on experience with Active Directory management and user account administration. Ability to diagnose hardware issues related to computer hardware components and peripherals effectively. Excellent communication skills with the ability to explain technical concepts clearly to non-technical users. Analysis skills for identifying root causes of complex problems within IT infrastructure environments. Certifications such as CompTIA A+, Network+, or Microsoft Certified are preferred but not required. Embark on a rewarding journey where your technical expertise makes a real difference! We're looking for motivated individuals eager to grow their skills while supporting our vibrant community of users through energetic problem-solving and dedicated customer service.

Pay:

$28.80 - $30.20 per hour

Work Location:

In person