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Tier 2 Windows Support
Career Insights for Technical Support Manager / Supervisor
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Based on Virginia data
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What they do
A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
$77,141 / year median in Virginia
-12% projected decline
Job Description
Tier 2 Mac/Windows Support
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Windows Support candidate. This is a full-time onsite position based in the Reston, VA area.
Roles and Responsibilities:
- Provide hardware and software support for Windows and Mac desktops and laptops
- Configure, test and install printers, scanners, network copier/printers
- Use computer images to install and configure laptops and PCs
- Ensure latest approved BIOS and patches are applied to PCs and laptops
- Support users with file shares and permissions issues
- Track, log and report each service request
- Additional duties as assigned
- Requirements
- Skills & Experience
- 3+ years related experience
- 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred
- Excellent problem-solving skills
- Knowledge of Windows operating systems
- Working knowledge of Microsoft Office Suite
- Excellent documentation, collaborative and communication skills, both written and verbal
- Strong analytical skills and a creative self-starter
The anticipated salary range for this position is $50000- 64000 annually. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor's good-faith estimate of compensation for the position at the time of posting.
Benefits
Astor & Sanders Corporation (astor-sanders) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.
Some of our competitive benefits include:
- Medical and dental coverage
- 401k plan with employer contribution
- Paid holiday, vacation, and sick leave
- Metro-check program
- Tuition reimbursement