Help Desk Support

Job Title:

Help Desk Support Location:

Richmond, VA (Onsite)

Duration:

12 months (W2 Only)

Pay Rate:

$18 - $21

Job/Role Description:

This role supports the provisioning, modification, and deletion of user access accounts across various applications for all lines of business within the organization. Create, modify, and delete user access accounts in multiple systems while ensuring accuracy and compliance with security policies. Troubleshoot and resolve provisioning errors in a timely manner to minimize user impact and maintain productivity. Participate in access cleanup projects to remove unnecessary permissions, improve security posture, and support audit readiness. Cross-train within the team to build broader knowledge and provide backup coverage for other help desk functions. Process access requests efficiently while meeting established service level agreements and turnaround times. Accurately log and document all access changes and incidents in the ticketing system. Provide first-level support for user access inquiries via phone, email, or ticketing system. Collaborate with IT security, application owners, and other teams to resolve complex access issues. Identify opportunities for process improvements in access management workflows and documentation. Maintain up-to-date knowledge of access management tools, procedures, and organizational policies. Required Qualifications High school diploma or equivalent; associate's or bachelor's degree in Information Technology or related field preferred 1+ years of experience in a help desk, IT support, or user access management role Experience with user account provisioning and access management systems (Active Directory, Azure AD, or similar) Familiarity with ticketing systems such as ServiceNow or equivalent Strong customer service orientation with excellent interpersonal and communication skills Proven ability to troubleshoot technical issues and follow established procedures High attention to detail and strong organizational skills Ability to work independently and collaboratively in a fast-paced, team-oriented environment Comfortable handling sensitive access-related information with confidentiality and integrity Willingness to learn new applications and processes quickly Basic understanding of IT security principles and access control best practices Proficiency in Microsoft Office Suite (Word, Excel, Outlook)