Helpdesk Administrator (Part Time Weekends)

Helpdesk Administrator (Part Time Weekends) Native American Technology - 5.0 Suffolk, VA Job Details Part-time 13 hours ago Qualifications Computer operation Customer communication Email customer support Technical support via phone Content management systems Client inquiry handling Online learning environment experience Desktop applications E-learning platforms Online instruction Enterprise Learning Management Productivity software Technical support via email Client interaction via phone calls

Full Job Description Description:

Successful candidate will be a Joint Knowledge Online (JKO) Help Desk Subject Matter Expert (SME) for the internet-based courseware presented via the JKO Learning Content Management System (LCMS). •This position is a part time position, with 4 slots within the following

Hours of Operation:

Friday's 2300-Sat 1100; Sat 1100-2300; Sat 2300-Sun 1100; and Sun 1100-2300.

Duties and Responsibilities:

Specific job task includes answering help desk inquiries via phone, email, and web on all JKO supported applications. Will be asked to assist customers with specific courseware issues, as well as account inquiries. Serve as liaison between staff and the technology department to resolve issues. Must also be capable of documenting actions to be reported to government and contract leadership. Perform any group related functions as required.

Requirements:

Requires an active secret clearance Experience using MS Office products Basic understanding of Java script, Flash, and basic Internet functions, e.g. checking browser for settings on browser. Work with staff and customer requires good interpersonal skills. Help-desk personnel will respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps. Must understand how to use portals, Learning Management Systems, etc. Must have good verbal and written communications skills. Must have poise and confidence to work alone

Desired Qualifications:

Acceptable Majors:

Any Technical field at the bachelor's level is a plus. Experience in using the

JKO LCMS

; prefer a minimum of 2 years JKO JMO experience, and full working knowledge and rights to the

JKO LCMS

as a Systems Administrator. 6 months Help Desk experience (desired), especially if using Remedy or similar ticketing program Experience in training military & civilian personnel via computer based and web-based applications; Experience in working with Advanced Distributed Learning.