You've built the foundation through your degree, certification, and hands-on projects. What you may not have yet is professional IT experience. That's okay. This position is designed for someone ready to build it. We don't require previous professional IT work experience. We're looking for a strong technical foundation, a solid work ethic, hands-on curiosity, and the ability to learn and grow alongside experienced professionals. We're a managed IT services company based in the Tysons/Vienna area, supporting businesses across Virginia, Maryland, and Washington, D.C. since 2002. We're adding two full-time entry-level technicians to our team. Pay & Growth Starting salary: $42,000/year ($3,500/month) After successful 12-month skill review: 10% increase to $46,200/year After successful 24-month skill review: an additional 10% of starting salary, bringing total compensation to $50,400/year After that: 3% annual salary adjustment Written skill-development and promotion criteria provided from your first day Certifications establish the foundation. Advancement here is based on demonstrated technical skill, reliability, performance, and professional growth. All compensation figures are gross, pre-tax amounts. Schedule Monday-Friday 8:00 AM-4:00 PM Full-time position No scheduled on-call rotation Our clients primarily operate during business hours, and so do we. Evening and weekend work is rare. Occasionally, a planned project such as an equipment replacement may require after-hours work. Whenever possible, planned after-hours work is scheduled at least one week in advance. In a true business-critical emergency, such as a client's entire system being down, team members may occasionally be asked to assist. These situations currently occur less than once per month across the team. What You'll Do As an entry-level technician, you'll gain hands-on experience across real business IT environments.

You'll:

Build and configure business workstations and servers Troubleshoot Windows, hardware, software, email, printers, and common business IT issues Support client systems remotely using professional remote monitoring and management tools Diagnose problems, document your work, and follow established technical procedures Join client-site visits, which make up approximately 30% of the role Work alongside an experienced technician during your initial on-site visits Gradually take ownership of client visits as your skills develop Grow toward supporting business networks, servers, firewalls, and security systems Company vehicles are provided for client visits. You will not be expected to use your personal vehicle for client service calls. This is not a call-center position. Every client environment is different, and the work becomes more technical as your skills grow. Training & Mentorship You'll have technical backup from day one. Initially, you'll work alongside an experienced technician with more than five years of field experience. As you begin handling work independently, experienced technicians remain available for escalation, guidance, and troubleshooting support. You'll also receive: A dedicated one-on-one technical development session each month with a senior technician who has 24 years of industry experience Written skill-development and promotion criteria Clear first-six-month evaluation standards covering: Technical accuracy Documentation Customer communication Reliability Learning speed The goal is not simply to teach you how to close tickets. It's to develop you into a well-rounded business IT technician. Requirements All of the following are required: Associate's or Bachelor's degree in an IT-related field CompTIA A+ certification or an equivalent entry-level IT certification Hands-on technical experience through school labs, personal projects, or a homelab Full-time availability Monday-Friday, 8:00 AM-4:00 PM Authorization to work in the United States without current or future employer sponsorship Valid driver's license Reliable commute to the Tysons/Vienna, Virginia area Professional written and verbal English communication skills for client-facing support Ability to pass a background check Professional IT work experience is not required. This position cannot be scheduled around college classes and is not an internship. What Counts as Hands-On Experience? We want to know what you've actually worked on.

That might include:

A homelab you've built and maintained School IT or networking lab projects PCs you've built, upgraded, or repaired Computers you've fixed for friends or family A home network you've configured yourself Windows installation and troubleshooting Basic server, virtualization, networking, or Active Directory projects Retail technology support, help-desk, or customer service experience is a welcome plus, but it is not required. When you apply, tell us about something technical you've built, fixed, configured, or troubleshot yourself. Professional experience isn't required. Hands-on experience is. Benefits Health insurance Dental insurance Vision insurance Paid time off Employee assistance program Company vehicle provided for client visits Structured technical training and mentorship Written advancement path Hiring Process Apply with your resume. You'll receive confirmation of your application and our expected review timeline. Qualified applicants will complete a short screening call. Selected candidates will complete one interview that includes a hands-on troubleshooting scenario. We'll explain the expected timeline at each stage so you know what happens next. The troubleshooting exercise is not about memorizing obscure technical facts. We want to see how you approach a problem, communicate your reasoning, and work toward a solution. If you have the education, certification, and hands-on foundation but haven't yet been given the opportunity to build professional IT experience, we'd like to hear from you.

Pay:

$42,000.00 per year

Benefits:

Dental insurance Employee assistance program Health insurance Paid time off Vision insurance Application Question(s): Will you now or in the future require sponsorship for an employment visa? Are you currently enrolled in a college or university degree program? What kind of hands on IT experience do you have from work, internships, school projects, a homelab, or personal technical projects? A user at a client office suddenly cannot sign in to their Windows domain account, while other employees can sign in normally. The user was able to sign in yesterday. How would you troubleshoot the issue? Please explain what you would check first and how you would narrow down the cause.

Education:

Associate (Required)

License/Certification:

driver's license (Required) CompTIA A+ or an equivalent entry-level IT certification (Required) Ability to

Commute:

Vienna, VA 22182 (Required)

Work Location:

In person