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ManTech

Global Service Desk Network Administrator III. Job in Virginia Beach Gr8Jobs

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$59,208 / year median in Virginia

-9% projected decline

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Job Description

hackajob is collaborating with MANTECH to connect them with exceptional professionals for this role. MANTECH seeks a motivated, career and customer-oriented Global Service Desk Network Administrator III to join our team in Virginia Beach, VA. This position is on-site 5 days a week. Responsibilities include but are not limited to: Installs, supports and/or maintains LANs and/or WANs; evaluates and recommends networking product and software upgrades Performs technical analyses of software, hardware and transmission facilities using various diagnostic tools in support of efficient network operations Monitors data traffic and controls network resource performance to ensure high-quality transmission Identifies, diagnoses and resolves technical problems related to network failure/integrity and usage of PC hardware and software Requires comprehensive understanding of processes, procedures, and systems within own and related areas Requires developed advanced specialized expertise within an analytical or technical area to perform the most complex work Requires tact and diplomacy to communicate ideas in a concise and logical way. Minimum Qualifications Bachelor's degree (4 years of experience can be substituted for a degree) Nine (9) Years of information technology experience Preferred Qualifications Master of Science Degree in Information Technology or related field. Familiarity with the United States Navy preferred. Experience with NSWC Corona RS Division and NCTE Clearance Requirements Must have a current/active Secret Clearance with ability to obtain TS. Physical Requirements 10% travel anticipated. Work will require movement from ManTech Site to Government for client meetings and support functions. The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which involve delivering presentations.