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Robert Half

Application Support Engineer

Career Insights for Application Support Engineer / Analyst

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What they do

An Application Support Engineer or Analyst provides technical support for software used at a company or within a business sector. Works as a part of an information technology team, with a specific focus on database management, programming or software platforms. May troubleshoot technical problems, assist new software users, or help to identify technology to improve a company's business performance.

$95,945 / year median in Virginia

-16% projected decline

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Job Description

We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical specialist who enjoys solving user issues, supporting endpoint environments, and improving day-to-day IT operations. The role combines second-level support responsibilities with device management, scripting, and collaboration across core infrastructure technologies.
Responsibilities:
  • Deliver second-line technical support for end-user hardware, software, and application issues across the business
  • Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams
  • Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment
  • Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency
  • Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching
  • Assist with account, access, and device administration in Active Directory and Azure AD environments
  • Perform foundational network troubleshooting to identify connectivity issues and support issue resolution
  • Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation
  • Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues