Company Overview The Manor is a not-for-profit, quality health care community dedicated to providing compassionate and exceptional clinical care within a welcoming environment. With a focus on hospitality and patient-centered services, we serve residents through a combination of short-term, long-term accommodations, and residential care options. Our organization has received state and national awards for achieving excellence in quality nursing care. Position Summary We are seeking a motivated and detail-oriented IT Associate to join our Information Technology team. The IT Associate will provide technical support to employees, maintain hardware and software systems, assist with network administration, and ensure smooth day-to-day IT operations. This role is ideal for someone with strong problem-solving skills, excellent customer service abilities, and a passion for technology. Key Responsibilities Provide first-level technical support for desktops, laptops, mobile devices, printers, and other IT equipment. Troubleshoot hardware, software, network, and connectivity issues. Install, configure, and maintain operating systems, applications, and security updates. Manage user accounts, passwords, permissions, and access requests. Assist with onboarding and offboarding employees, including device setup and account provisioning. Monitor and maintain IT inventory, licenses, and equipment records. Support Microsoft 365 applications, email systems, and collaboration tools. Escalate complex technical issues to senior IT staff or vendors when necessary. Document issues, resolutions, and procedures in the IT ticketing system. Assist with cybersecurity initiatives, system backups, and data protection practices. Participate in technology projects, upgrades, and system deployments. Qualifications Required Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. 1-3 years of experience in technical support, help desk, or IT operations. Knowledge of Windows operating systems and Microsoft 365. Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs. Knowledge of Active Directory and Group Policy Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently and as part of a team. Preferred Knowledge of endpoint management tools and cybersecurity best practices. Familiarity with cloud-based technologies and virtualization platforms. Knowledge in managing Hyper-V and VEEAM Backup and Replication Familiarity with PowerShell and Track-IT Skills & Competencies Technical troubleshooting Customer support orientation Time management and organization Attention to detail Team collaboration Documentation and reporting Adaptability and continuous learning Join our team as an IT Associate to play a vital role in maintaining a reliable technology environment that supports our mission of delivering high-quality healthcare services with compassion and professionalism!

Pay:

$25.19 - $30.33 per hour Expected hours: 20.0 per week

Benefits:

Dental insurance Employee assistance program Flexible schedule Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person