Title:

Help Desk Technician / Analyst 2

Location :

Battle Ground, WA Employment Type:

Contract Compensation:

Pay Range:

$20.58-$29.40 Per Hr Description The position is located in Battle Ground, WA, and is an onsite contract role. The selected candidate will be responsible for providing application and desktop support services, including troubleshooting hardware and software issues. The role requires proficiency in common office software and desktop environments. Key Responsibilities Provide in-person, desk-side, and remote support to business users. Troubleshoot IT-related problems for PC, network, phone, printer, and mobile devices. Participate in technology refresh projects and perform asset management. Coordinate resolution activities and serve as the single point of contact for end users. Comply with IT security policies and standard processes. Qualifications Excellent customer service, interpersonal, and communication skills. Strong prioritization skills and ability to adapt to changing technologies. Bachelor's in Information Technology or Associate's degree plus 3-5 years of experience. Experience with ITIL-focused ticket management tools, ServiceNow is a plus. Experience with desktop/laptop imaging and hardware & software maintenance. Core Technologies Office Suite | Collaboration Tools | Operating System | Imaging Software | Web Browsers | Directory Services | Mobile Support | Virtualization | Remote Assistance |

Hardware Contact Authorization:

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy

Benefits:

Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks

Onboarding Expectations:

Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4

EEO Statement:

Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement #LI-MS3