Full-Time Job Overview We are looking for an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Application Support Specialist to support business applications, troubleshoot customer issues, and assist with application configuration and customization. The ideal candidate will have hands-on experience with Dynamics 365 Sales, Customer Service, Dataverse, and model-driven Power Apps . Key Responsibilities Provide application support for Dynamics 365 Customer Engagement (D365 CE) . Troubleshoot functional and configuration issues in customer environments. Support Dynamics 365 Sales and Customer Service applications. Configure and customize forms, views, charts, dashboards, and business applications. Work with Microsoft Dataverse and model-driven applications . Support workflows, automation, and application integrations. Investigate production issues and provide effective solutions. Collaborate with customers and technical teams to resolve application issues. Support application performance and troubleshooting activities. Required Qualifications Hands-on experience with Microsoft Dynamics 365 Customer Engagement (D365 CE) . Experience with Dynamics 365 Sales and/or Customer Service . Strong knowledge of Microsoft Dataverse . Experience with model-driven Power Apps . Knowledge of forms, views, charts, dashboards, and application configuration. Experience troubleshooting functional or configuration issues. Strong problem-solving and customer communication skills. Preferred Qualifications Power Automate Power BI integration Power Pages Customer Insights / Journeys Dynamics 365 Field Service SharePoint integration Exchange / server-side synchronization CE administration and solution management Performance troubleshooting Dynamics 365 CE on-premises experience Work Requirements Must be willing to work onsite in Bellevue, WA . Must be comfortable working the night shift . Strong customer-facing communication skills are required.
Interested candidates:
Please apply with your updated resume highlighting your Dynamics 365 CE, Dataverse, Sales, Customer Service, and Power Apps experience .