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Reid Middleton

Help Desk Technician

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$57,302 / year median in Washington

-13% projected decline

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Job Description

Help Desk Technician Reid Middleton Everett, WA Job Details Full-time $25.25
  • $28.
50 an hour 1 day ago Benefits Free parking Health savings account AD&D insurance Employee stock purchase plan Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Computer science Network troubleshooting Computer Science Windows Productivity software Desktop administration Associate's degree CompTIA A+ Full Job Description REID MIDDLETON, INC., is a civil and structural engineering firm with a 70-year history of service to public and private clients throughout the western United States, including Hawaii, Alaska, and internationally. We are headquartered in Everett, WA with offices in San Diego, CA and Anchorage,AK. We have a culture of hard working and highly motivated people who strive to make the experience of working together as successful as the project itself. We have a passion for designing a better, safer, more efficient, and enjoyable world. We are looking for a Help Desk Technician In this position you will provide in-depth desktop support to the users, as well as assist the IT Administrator with troubleshooting, diagnosis and resolution of both PC and network problems. You will work closely with the IT Administrator on day-to-day tasks. Give technical support, by phone or in person and could include, cell phone questions, printers and copier troubleshooting, software support. Must be able to work independently and troubleshoot network issues as they arise. Required Experience Associates degree in Information Systems, or Computer Science (or related field) from an accredited two-year college or 1 year plus experience with A+ certification Demonstrate proficiency with Microsoft Windows networks and workstations Knowledge of Microsoft Office suites Excellent interpersonal skills Lift a minimum of 25lbs. This is not a remote position. Work hours 9am
  • 6pm
Preferred Experience:
Basic Windows Server and AEC Autodesks software experience preferred Our firm's market-focused organization includes a diverse portfolio of Aviation, Civic/Municipal, Commercial, Education, Healthcare, Industrial, Military, Transportation, and Waterfront market sectors.
Benefits:
Generous PTO Paid Holidays Medical/Dental/Vision Insurance
  • paid by the company 100% of the premium for employees and contributes a percentage for dependent(s) premiums Health Savings Account (HSA) with generous employer contribution Flexible Spending Accounts, Medical and Child Care Company paid Life Insurance Accidental Death & Dismemberment Company paid Long Term Disability Voluntary Short Term Disability, Life, AD&D Insurance options Employee Assistance Program (EAP) 401(k) Plan•No waiting period to be vested 401(k) Plan with company match Employee Stock Purchase Program One-On-One Mentoring Reimbursement for Professional Association Dues Licensing Exam/Certification Reimbursement Tuition Reimbursement Flexible Hours Employee engagement events Snacks/Fresh Fruit•varies by location Free Parking $25.
25hr
  • $28.
50hr Depending on experience Reid Middleton is a federal contractor subject to the requirements of the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA). EOE/Minorities/Females/Veterans/Disabled To apply for a position at Reid Middleton please click the link above and make sure you also complete the Voluntary Identification Form. Please attach a PDF cover letter and resumé. You will receive an email confirmation of receipt of your resumé. Reid Middleton is a federal contractor subject to the Vietnam Era Readjustment Assistance Act (VEVRAA). EOE / Minorities / Females / Veterans / Disabled.
A BEST PLACES TO WORK 2022, 2023, 2024, 2025
Benefits Reid Middleton offers a competitive benefits package (PDF)
Pay:
$25.25
  • $28.
50 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance
Work Location:
In person