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Help Desk Technician
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Washington data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$57,302 / year median in Washington
-13% projected decline
Job Description
- $28.
- 6pm
Preferred Experience:
Basic Windows Server and AEC Autodesks software experience preferred Our firm's market-focused organization includes a diverse portfolio of Aviation, Civic/Municipal, Commercial, Education, Healthcare, Industrial, Military, Transportation, and Waterfront market sectors.Benefits:
Generous PTO Paid Holidays Medical/Dental/Vision Insurance- paid by the company 100% of the premium for employees and contributes a percentage for dependent(s) premiums Health Savings Account (HSA) with generous employer contribution Flexible Spending Accounts, Medical and Child Care Company paid Life Insurance Accidental Death & Dismemberment Company paid Long Term Disability Voluntary Short Term Disability, Life, AD&D Insurance options Employee Assistance Program (EAP) 401(k) Plan•No waiting period to be vested 401(k) Plan with company match Employee Stock Purchase Program One-On-One Mentoring Reimbursement for Professional Association Dues Licensing Exam/Certification Reimbursement Tuition Reimbursement Flexible Hours Employee engagement events Snacks/Fresh Fruit•varies by location Free Parking $25.
- $28.
A BEST PLACES TO WORK 2022, 2023, 2024, 2025
Benefits Reid Middleton offers a competitive benefits package (PDF)Pay:
$25.25- $28.