Technology Support Specialist

The Technology Support Specialist is responsible for the installation, repair, and preventive maintenance of university systems. This position is primarily responsible for the desktop computing environment as well as the classroom technology systems. Standard job functions include installation and upgrades of software applications and hardware. Another key function is troubleshooting software and hardware failures and implementing the correct repair. This position routinely interacts with the university community as well as with the network and system admin functions in planning and implementing system changes. Saint Martin's University is more than just a place of learning—it's a welcoming community where students, faculty, and staff come together with purpose and heart. Founded in 1895 by the Benedictine monks of Saint Martin's Abbey, we are grounded in the timeless Benedictine values of community, hospitality, and balance. These values, combined with a Saint Martin's liberal arts education, shape our approach to education and daily life, encouraging students to think deeply, act with compassion, and serve with purpose. As part of the Catholic Intellectual Tradition, we honor the integration of faith and reason, the dignity of every person, and a shared responsibility for the common good. Our mission is to form graduates who are not only intellectually curious and ethically grounded, but also deeply committed to building a more just and equitable world. At Saint Martin's, we care about the whole person. Our supportive campus culture is built to help students thrive—academically, personally, and professionally. We pay special attention to the needs of those who have been historically underserved, and we work intentionally to create an inclusive, respectful, and compassionate environment for all. We warmly invite mission-driven individuals to join our community—not just to work here, but to be part of something meaningful. Together, we educate students who go on to make a positive difference in their lives, their communities, and the world.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Essential Functions & Responsibilities - Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is

ILLUSTRATIVE

ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this position. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following. Install, maintain, and troubleshoot computer hardware, operating systems, application software, and peripheral devices for the campus community including desktop computers, monitors, disk drives, scanners, plotters, and printers. Install, maintain, and troubleshoot classroom technologies as required. Work closely with the ITS Help Desk and other ITS personnel to prioritize and fulfill work order requests. Provide technical assistance to university staff, faculty and students. Help to ensure that appropriate computer hardware and supplies are available. Follow departmental procedures related to service requests, purchasing and asset management. May participate in long-range planning for the department as a member of the ITS team. May provide back-up support for the telecommunication systems. Other related duties as assigned.

COMPETENCIES

Must be able to work independently and as part of the ITS team and quickly respond to shifts in priorities. Proficient in a Microsoft Windows environment. Experience troubleshooting and repairing desktop technology Experience troubleshooting and repairing classroom audio/visual equipment. Customer service and communication skills are essential. Must be supportive of Benedictine values of Saint Martin's University.

REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Two years of work experience in a technical support environment.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Work is performed in a standard office environment.

Physical demands include:

Moves objects (up to 30 pounds) long distances (more than 20 feet). Ability to be mobile campus wide for appropriate business needs. Operates a variety of standard office equipment requiring continuous or repetitive arm-hand movements. Reading, writing, speaking, hearing, standing, bending, sitting. Learning and comprehending. Requires visual concentration and attention to detail. Manual dexterity and precision required for keyboarding Must be able to sit for long periods at a time at a computer Must be able to concentrate on details and process complex information while experiencing frequent interruptions. Must be able to communicate effectively with people at all levels under stressful conditions. Must be able to drive safely and legally to other campus locations.