Help Desk Technician Peninsula Behavioral Health - 3.3 Port Angeles, WA Job Details Full-time $20 - $28 an hour 3 days ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Employee discount 403(b) Life insurance Referral program Retirement plan Qualifications Microsoft Excel Microsoft Outlook Windows High school diploma or GED Attention to detail Computer hardware Desktop (troubleshooting support) Remote access software Help desk

Full Job Description Facility Location:

Port Angeles, WA ( NOT a remote position)

Department:

Information Technology Reports to:

System Administrator Pay Range:

$20 to $28 per hour (DOE/DOQ)

Work Schedule:

40 hours, Monday to Friday 8-5

Benefits:

Medical, Dental & Vision Insurance Vacation, Sick Leave, Float Days & Paid Holidays 403(b) Retirement Plan Life Insurance Long Term Disability Wellness and Employee Assistance Programs LifeFlight Membership Education Allowance

JOB PURPOSE

Provide responsive and effective technical support to Agency staff by diagnosing and resolving hardware, software, account, connectivity, and other technology-related issues. Assist users with technology needs while providing excellent customer service and escalating issues when appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Respond to requests for technical support in person, by phone and electronically. Diagnose and resolve or escalate technical issues. Follow standard help desk procedures. Log all help desk requests. Identify and escalate issues requiring urgent attention. Provide technical training as needed. Maintain familiarity with and handle client information in accordance with Federal Regulations (42 CFR, Part 2), the Revised Code of Washington (RCW 71.05.390 and

RCW 71.24

), and other applicable laws pertaining to confidentiality of client and staff information. Maintain physical security of confidential materials and assigned Agency property.

SECONDARY DUTIES AND RESPONSIBILITIES

Create or improve self-help documentation for staff. Create or improve documentation of Information Systems procedures.

PERFORMANCE EXPECTATIONS

Respond to help requests in a timely fashion. Assess urgencies and route Help Desk tickets to appropriate staff.

REQUIRED EDUCATION, LICENSE

(S), CERTIFICATION, AND

EXPERIENCE

Education:

High School Diploma or GED and working knowledge of relevant software, hardware, and other equipment

Experience:

Working knowledge of relevant software, hardware, and other equipment.

Additional requirements:

Must be able to pass a pre-employment drug test and background check Must be able to provide vaccination records for MMR, Hep B, Tdap and recent flu shot

KNOWLEDGE, SKILLS, AND ABILITIES

Essential:

Microsoft Windows 11 Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, Publisher) Strong independent problem-solving skills, including the ability to research, troubleshoot, and resolve issues with minimal guidance Oral and written communication skills Customer service orientation Adaptability Attention to detail

Preferred:

Microsoft Windows Server Help Desk Ticketing Software (Zendesk) Remote Support Software (GoToAssist)

•Peninsula Behavioral Health does not discriminate because of a person's presence of any sensory, mental, or physical disability, race, creed, color, national origin, sex, sexual orientation, gender identity including transgender status, marital status, pregnancy, childbirth, and pregnancy-related conditions, age (40), honorably discharged veteran or military status, or use of a trained dog guide or service animal by a person with a disability, state employee or health care whistleblower status.

Job Type:

Full-time Pay:

$20.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Education:

High school or equivalent (Required)

Experience:

Help desk: 1 year (Required) Ability to

Relocate:

Port Angeles, WA 98362: Relocate before starting work (Required)

Work Location:

In person