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P
Pomeroy
Manufacturing IT Support
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Washington data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$67,642 / year median in Washington
+3% projected growth
Job Description
We're looking for an IT Support Technician to provide hands-on Level 2 support in a fast-paced manufacturing environment. This role partners with Manufacturing, Engineering, R&D, and Global IT to keep critical technology secure, reliable, and running efficiently. You'll support everything from desktop hardware and applications to shop-floor systems and machine-level integration, while helping advance Industry 4.0 and modern manufacturing technology. What You'll Do Provide Level 2 onsite support for hardware, operating systems, applications, connectivity, and manufacturing systems. Troubleshoot issues, identify root causes, and deliver excellent customer service. Support cybersecurity requirements, including patching, antivirus, firewalls, and secure manufacturing environments. Partner with Engineering, R&D, Operations, and Global IT on technology projects and system integrations. Support shop-floor and machine-level integration with enterprise systems. Develop documentation and knowledge articles to improve support and enable self-service. Help standardize technology and drive adoption of enterprise and Industry 4.0 solutions. Manage incidents, changes, assets, and other IT service processes. What You Bring 2+ years of IT support experience. Degree/diploma in IT or equivalent experience preferred. Manufacturing, engineering, or R&D IT experience is a plus. Strong troubleshooting, communication, and customer-service skills. Ability to work independently, manage competing priorities, and collaborate across teams. Industry 4.0, Microsoft, or related technology certifications are a plus. ITIL Foundation certification. Why Join Us? Take your IT career beyond traditional desktop support and gain hands-on experience with manufacturing technology, cybersecurity, enterprise IT, and Industry 4.0 — while making a direct impact on the business.
Job Type:
Full-time Pay:
$54,080.00 per yearBenefits:
401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insuranceWork Location:
In personBenefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health Insurance
- Dental Insurance