Manufacturing IT Support Pomeroy - 3.1 Redmond, WA Job Details Full-time $54,080 a year 8 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Enterprise software Manufacturing facility experience Root cause analysis Desktop administration IT department experience Information Technology Full Job Description We're looking for an IT Support Technician to provide hands-on Level 2 support in a fast-paced manufacturing environment. This role partners with Manufacturing, Engineering, R D, and Global IT to keep critical technology secure, reliable, and running efficiently. You'll support everything from desktop hardware and applications to shop-floor systems and machine-level integration, while helping advance Industry 4.0 and modern manufacturing technology. What You'll Do Provide Level 2 onsite support for hardware, operating systems, applications, connectivity, and manufacturing systems. Troubleshoot issues, identify root causes, and deliver excellent customer service. Support cybersecurity requirements, including patching, antivirus, firewalls, and secure manufacturing environments. Partner with Engineering, R D, Operations, and Global IT on technology projects and system integrations. Support shop-floor and machine-level integration with enterprise systems. Develop documentation and knowledge articles to improve support and enable self-service. Help standardize technology and drive adoption of enterprise and Industry 4.0 solutions. Manage incidents, changes, assets, and other IT service processes. What You Bring 2+ years of IT support experience. Degree/diploma in IT or equivalent experience preferred. Manufacturing, engineering, or R D IT experience is a plus. Strong troubleshooting, communication, and customer-service skills. Ability to work independently, manage competing priorities, and collaborate across teams. Industry 4.0, Microsoft, or related technology certifications are a plus. ITIL Foundation certification. Why Join Us? Take your IT career beyond traditional desktop support and gain hands-on experience with manufacturing technology, cybersecurity, enterprise IT, and Industry 4.0 — while making a direct impact on the business.

Job Type:

Full-time Pay:

$54,080.00 per year

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person