Job Listing ID:

4552429

Job Title:

Service Desk Specialist

Application Deadline:

Open Until Filled

Job Location:

Redmond

Date Posted:

08/20/2026

Hours Worked Per Week:

Not Provided

Shift:

Not Provided

Duration of Job:

Either Full or Part Time, more than 6 months SR You may contact this employer directly. (Obtain the contact information to print or add to your jobs.) Obtain Contact Information

Job Summary Description Essential Job Duties and Responsibilities:

• Provides independent technical support to end users across a variety of hardware, software, and peripheral technologies.
• Logs, triages, prioritizes, and routes incidents and service requests according to documented procedures and impact/urgency.
• Maintains availability status within the ticketing platform to support efficient workload distribution.
• Installs, configures, and maintains computer systems, peripherals, and software applications.
• Performs user account support tasks, including password resets, account access issues, and multi-factor authentication.
• Handles unfamiliar issues by applying structured troubleshooting before escalation.
• Escalates complex or high-impact tickets appropriately, providing clear documentation of troubleshooting steps performed, relevant findings, and supporting materials.
• Independently handles device provisioning and deployment for end-user hardware following documented processes and checklists.
• Diagnoses and resolves standard to moderately complex hardware-related issues for end-user devices and peripherals.
• Maintains a customer-focused approach, using effective communication and de-escalation techniques to resolve issues professionally.
• Participates in an on-call rotation to perform designated support duties, respond to incidents, and resolve user issues.
• Provides support and troubleshooting for printers and print-related issues.
• Collaborates with other IT team members to support day-to-day operations and timely resolution of issues. Page 2 of 3 Initials
• Develops and maintains basic documentation and knowledge base articles related to common issues and resolutions.
• Documents support activities, solutions, and procedures clearly to support knowledge sharing and continuous improvement.

Additional Skills & Qualifications Education and Experience Requirements:

This position requires a high school diploma or equivalent. An associate or bachelor's degree in Information Technology, Computer Science, or a related field is preferred, or equivalent professional experience. This role typically requires 2

• 4 years of experience in an IT support or service desk environment.

Relevant industry certifications are preferred but not required.

Knowledge, Skills, and Abilities:

• Customer-focused professional with the ability to interact in an approachable, empathetic, and respectful manner while building positive relationships with end users.
• Demonstrated reliability and accountability, including the ability to independently manage assigned work, follow documented processes, and meet established service level expectations.
• Strong working knowledge of core IT concepts, including hardware, software, operating systems, peripheral devices, and standard business applications.
• Ability to provide independent first-level and initial second-level technical support, troubleshooting and resolving end-user issues in a timely, analytical, and solution-oriented manner, and recognizing when escalation is required.
• Demonstrated foundational understanding or ITIL-based service management concepts.
• Experience with ServiceNow ticketing system and workflows, including incident logging, impact and urgency assessment, prioritization, escalation, and accurate documentation.
• Working knowledge of user account support, including password resets, account lockouts, and multi-factor authentication.
• Ability to install, configure, and support end-user devices, printers, and approved applications in accordance with organizational standards.
• Strong attention to detail with the ability to document troubl.

.. Computer User Support Specialists Access our Statewide and Regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation Not Provided Job Requirements

Experience Required:

See Job Summary

Education Required:

None

Minimum Age:

N/A